Job Description
Company Description
At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.
Job Description
Position title: Regional Learning & Development Consultant - Ontario
Department: Learning & Development
Position band: Supervisory/Consultant (Global Grade 3)
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Reports to: National Learning & Development Manager
Type of position: Full-time
The Opportunity
The Regional Learning & Development (L&D) Consultant is a full-time reporting to the National L&D Manager. Based in our Toronto office, you will be working in tandem with teams in our regional offices across Canada. As a L&D Consultant, you will work to change individuals' behavior that improves business results by consulting in training, operational standards and facilitating training classes. Key customers include Staff, Owner/Operators, Restaurant Management, and learners. The primary function of this opportunity is to facilitate learning. This means you will conduct training that motivates, builds competencies, and improves individual's performance and contribution to restaurant results.
Who you are
You are naturally curious to learn as much as you can because you also love to teach, to share your learnings and experiences with others. You like to be in front of a group and speak with passion, energy and enthusiasm to keep your audience engaged. You are passionate about guest service. You love working within a team environment to achieve a common goal. You are technologically savvy and well versed in delivering online/virtual learning. You are looking for a company with a winning culture, where you can grow in depth and breadth while making a tangible impact on strategic initiatives.
What's in it for you?
This is an unparalleled opportunity to join a winning organization during an exciting time of transformational change. You will gain exposure across all levels of the organization, from your team members to the Executives and Franchisees. You are looking for a company with a winning culture where you can grow in depth and breadth while making a tangible impact on central initiatives.
This position is a Flex Hybrid Model, requiring 3 days in-office and 2 days remote.
Principal Accountabilities
In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to:
- Delivering an exceptional classroom experience that inspires and influences our people to lead great restaurants. Demonstrating and reinforcing the leadership behaviors that support the McDonald's vision. Serves each customer's requests by helping identify the appropriate resources and interventions to most effectively accomplish their objectives.
- Provides strategic interventions that helps their market accomplish its objectives. Coaches people on how to measure and improve training results, and how to appropriately diagnose problems and create actions that solve them. Frequently communicates and provides feedback to Regional Staff and Owner/Operators regarding the success and opportunities for people development within an organization.
- Creates a partnership between Owner/Operators, Operations Manager, Consultants, Restaurant Managers, and learners that stimulates transfer of training, return on training investment (ROI), and improves restaurant results.
- Serves as an operation's expert and consultant on McDonald's operating standards, management tools, and training systems to maximize restaurant QSC&V.
- This role requires travel 30-50% of the time throughout Ontario, with the opportunity to work in other areas of the country periodically.
Qualifications
- The experience:
- 2+ years of experience working in a customer service and/or hospitality environment
- Operational expertise in QSR, restaurant industry and/or hospitality preferred
- Experience facilitating virtual training an asset
- The education: High School Diploma or equivalent, BA/BS degree in a related discipline preferred
- Technical skills: Demonstrated skills in Microsoft Office, especially in Power Point and Word
- Communication skills: Strong interpersonal, written and verbal communication skills paired with engaging presentation skills. Bilingualism in French an asset.
- Self starter: strong business acumen with experience working in an ambiguous, ever-changing environment
Additional Information
McDonald's Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.