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Product Manager

Hornsby, Australia

Job Description

Company Description

McDonald's Australia is the largest quick service restaurant operation in the country. Fondly known as "Maccas", we are famous in the global McDonald's world for adding beetroot to our Aussie burgers and creating the world's first McCafé in Melbourne. A household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count!

Job Description

As a Product Manager, you will be responsible for maximizing the value of the MyMaccas app by delivering consistent improvement while maintaining quality & stability.

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Collaborating with stakeholders and the Digital Product Lead this role will gather and prioritise feature requests, schedule releases, and coordinate sprints of work. Work with cross-functional teams to manage product releases.

  • Identify customer needs, and support stakeholders to understand the business value
  • Collaborating with stakeholders to align and deliver on the product vision.
  • Take lead of the scrum team, defining, roadmap, and growth opportunities, communicating with stakeholders to deliver continuous improvement
  • Work with internal and external contacts to analyze needs and deliver to strategic goals & timelines.
  • Keep up with agile/scrum best practices and trends, and lead by example.
  • Ensure Product Backlog is prioritised, transparent, visible and understood

Key Relationships:

  • Stakeholders to solicit feature requests, inform prioritisation, and build rapport via transparency. | CFT's, Leadership
  • Customers, Delivering valuable, stable product enhancements | McD customers, customer support teams, restaurants & crew.
  • Scrum Team, Feature requirements, backlog prioritization | Developers & Testers
  • Product & Support Teams, Issue escalation, feature review, roadmap | Core product teams. Product Support Lead, Customer Service.


  • Develop and maintain a detailed understanding of the McDonald's product tech stack.
  • Previous experience working with Agile is desirable but not essential.
  • Work experience in McDonald's Restaurants is desirable.
  • New Relic experience is desirable but not essential.

Personal qualities & behavioural traits:

  • Able to lead a dynamic, results-driven team.
  • Strong problem-solving skills and the ability to stay calm under pressure.
  • Strong communication and networking, ability to communicate complex information to a range of audiences.
  • Acceptance of occasional out-of-hours work, where required, to facilitate conversation and escalations of priority items across time zones.

Additional Information

Why choose us?

Employer of choice winner for the past four years, McDonald's Australia is defined by its culture. Our culture is an expression of why and how we do things around here. It influences the way we interact with each other, and how we interact with our customers, franchisees and suppliers. It is our purpose to feed and foster the community; and our mission is making delicious, feel-good moments easy for everyone.

Not only do we offer flexible working arrangements, a bonus week of annual leave and a market leading incentive scheme; but we provide an opportunity to work alongside other passionate and talented people every single day.

Join our team!

So if you are who is eager to jump into a new position within a passionate team and market leading brand, then APPLY today.

Client-provided location(s): Thornleigh NSW 2120, Australia
Job ID: McDonalds-406000099414341
Employment Type: Other