Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Product Design Manager - Shopping Experience

Chicago, IL

Job Description

Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Want more jobs like this?

Get Design and UX jobs in Chicago, IL delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement!

Job Description

We're looking for an experienced Product Design Manager who will lead a team of world-class designers while establishing the vision for the Shopping Experience across the app and kiosk in collaboration with product owners. In this role, you'll report directly to the Global Director of UX / Product Design and partner closely with Product, Research, Analytics, Engineering, and our Accessibility team to manage delivery of end-to-end detailed designs that make delicious feel-good moments easy for everyone. You'll be responsible for managing a designer for app and a designer for kiosk along with overseeing work executed by agency resources.

We need a self-starter who loves the challenge of a nascent design team within a large corporate organization in the midst of a digital transformation. You thrive coordinating and communicating challenging design decisions across many stakeholders globally. You also bring a strong point-of-view to shaping our products as well as the structure of our growing Product Design team. You're someone who is comfortable managing both an in-person and distributed team; coaching, mentoring and helping the team deliver their best work, drawing from a design ops skillset.


  • Lead a team of designers, managing capacity and workload, setting clear objectives, and ensuring key deadlines are met
  • Frame problems based on data and customer insights by working closely with product and analytics team members that inform design decisions
  • Partner with product, engineering, research, and business stakeholder counterparts to provide a strong POV and strategy for the UX of the Shopping Experience
  • Work closely with the Design System and Accessibility team to help refine the governance process and ensure consistency across workstreams and products
  • Coordinate and lead design reviews tailored to stakeholders across the organization which includes market leads, business owners, operations, legal, and engineering.
  • Help manage and prioritize QA and design requests across development sprints based on team capacity and priority
  • Coach and mentor in-house product designers and oversee the work of agency designers


  • Bachelor's Degree in Design, Informatics, Human-Computer Interaction, Computer Science, Cognitive Science or a related field.
  • 6+ years of in-house product, UI/UX design experience for a retail consumer facing product with a focus on complex flows, use cases, and visual design
  • 2+ years of people leadership experience, including hiring and managing the work of UI/UX or product designers
  • Experience with design ops and process; managing stakeholder feedback and design reviews
  • Experience designing for omnichannel, both native app and kiosk preferred
  • Understanding of prototyping best practices and specific experience using Figma, or Sketch + InVision
  • Experience working with design systems and governance processes
  • Experience, empathy, and understanding for digital accessibility best practices
  • Superior written and verbal communication skills
  • Curious, task-oriented, and a self-starter with a strong bias for action; proven track record of "getting things done"
  • Customer-centric mindset with a passion for discovering consumer behavior, trends, and opportunities for innovation
  • Experience with QSR or similar industry
  • Experience with large corporate organizations

Additional Information

McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Client-provided location(s): Chicago, IL, USA
Job ID: McDonalds-406000037061432
Employment Type: Other