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Meetings Associate

Chicago, IL

Job Description

Company Description

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements - check them out here!

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We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement!

Job Description

Position Purpose

The Agency OneTwentyThree (A123) Meetings Associate operates across all meetings workstreams and in partnership with all A123 towers and team members. This role both leads smaller and supports larger meetings and meetings related projects. They will coordinate efforts with internal business and supplier partners to deliver projects from initial phases through completion. They will be expected to work within meetings and project management software, manage budgets and deliver accurate reporting. They should be a team player who actively participates in the decision-making process, supports company decisions and is an advocate of the brand. They must be well-versed in all A123 teams, services and solutions and champion A123 work with our business partners.

Business Results

  • Execute multiple project work streams concurrently, executing role of project support or lead to ensure customer projects executed within expectations, timelines and budget.
  • Develop project scope, communication, action and tracking plans
  • Provide project coordination and direction to teams
  • Acquire and manage the project resources, people, and budget
  • Communicate effectively with project team and business partners
  • Identify and manage potential challenges during the project
  • Contribute toward achieving department goals and objectives
  • Maintain awareness of McDonald's Meetings Management program within the system
  • Leverage available communications channels to promote A123 and educate the system

Process Results

  • Follow processes that enable planning, organizing, executing, and completing meetings projects
  • Reflect on the project throughout the planning and execution, and conducts post event analysis and reporting
  • Develop and manage project budgets
  • Liaise with A123 account team and project managers to communicate project needs
  • Educate and engage A123 stakeholders around our services and solutions
  • Develop and coordinate communications content from subject matter experts/content coordinators and distribute across appropriate channels to educate A123 stakeholders
  • Develop and deliver key department reports with thorough understanding of all points of data entry to ensure reporting proficiency
  • Proficient in all aspects of Cvent and WorkFront program administration, processes and tools.
  • Participate on A123 and McDonald's cross-functional teams that elevate A123 services and solutions
  • Manage the Meetings and Events Master Calendar in partnership with varied stakeholders
  • Partner with Workplace Solutions to ensure maximization of the Conference Center and MHQ
  • Support M3 Digital Engagement Tools as needed

People Results

  • Communicates McDonald's guidelines and business policies and procedures to A123 stakeholders and M3 Meeting Owners
  • Communicates with McDonald's M3 supplier partners to ensure M3 optimization and reporting
  • Provides guidance and training as needed to M3 Meeting Owners and A123 stakeholders
  • Demonstrates excellent interpersonal skills


Must be fully vaccinated (i.e., at least 2 weeks after last dose) for COVID-19 and, if hired, present proof of vaccination by start date.

  • Bachelor's Degree Preferred
  • 3+ years' experience in Meetings/Events/Exhibit Management/Production Coordination
  • Experience with internal or external agency, creative, meeting planning or travel departments and client or account management practices
  • Strong verbal and written communicator including ability to present to groups
  • Ability to manage multiple projects simultaneously, maintaining precise attention to detail, upholding high standards of excellence and always meeting deadlines
  • Able to modify approach/style and apply to new and different situations
  • Strong business and financial acumen and a good understanding of business strategy with an ability to lead and influence.
  • Prior success leveraging interpersonal skills to influence behavior and operate in complex team environments
  • Ability to rapidly shift gears and accommodate changes and incorporate new information with minimal disruption.
  • Takes on challenges with enthusiasm and optimism
  • Strong knowledge operating in multiple technology platforms to include, Microsoft, Cvent/SMM, Project Management software and a variety of communication content management platforms
  • Understanding of SMM principals and procurement processes
  • Comfortable in both independent and collaborative work
  • Experience driven mindset
  • Easily builds rapport, networks across a variety of customers and colleagues
  • Experience working with all levels of management and staff
  • Ability to identify process opportunities and implement process improvements
  • Proficient in Reporting and Data analysis
  • Experience working cross-culturally and cross-functionally
  • As necessary, work additional hours/weekends to complete tasks

Additional Information

McDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Client-provided location(s): Chicago, IL, USA
Job ID: McDonalds-406000120437941
Employment Type: Other