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IT Supplier Management Analyst

London, United Kingdom

Job Description

Company Description

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

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McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald's is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture...

Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description

Reporting and aligned to one of our Supplier Managers, you will be responsible for maintaining supplier and business relationships throughout their lifecycle and supplier performance reporting and analysis within the specific supplier management category you are assigned to. You will own the input of supplier information into databases, trackers, dashboards and scorecards contributing to a mature supplier management practice. There are 4 specific categories: People Technology, Customer and Restaurant, Corporate and Infrastructure & Office.

What will my accountabilities be?

  • Work closely with the Supplier Selection & Contracts Specialist to provide strategic supplier management governance for any new or extended service contracts
  • Ascertaining any delivery risks are appropriately captured during on and off-boarding
  • Accountable for working closely with the Deployment and Testing team & Service Operations team to ensure a smooth transition of all local services into production with established support models
  • Support the Technology Adoption and Innovation team to ensure corporate and restaurant teams are ready to receive any changes in terms of training and business process enhancements & that sufficient engagement has taken place, so the full benefits are realised
  • Monitoring, measuring and auditing supplier performance utilising dashboards and scorecards
  • Supporting the Supplier Managers with maintaining continuous improvement registers, service improvement plans, product roadmaps and backlogs
  • Drafting and publishing agendas and content for regular service reviews with our suppliers using global Vendor Management Office (VMO) scorecards and tooling, tracking actions on the Continual Improvement Register and implementing service improvement plans where required
  • Attend regular communications with internal stakeholders to report on supplier and team performance and align priorities, documenting and publishing minutes and actions
  • Maintain supplier information in supplier management tools and feeding updates to the Service Catalogue
  • Creating and maintaining supplier dependency matrix's
  • Monitor and manage supplier risk using globally supplied tooling
  • Provide inputs for contract review, renewal and/or termination

What team will I be a part of?

The Supplier Management Analyst will operate within the Supplier Management team and as part of the Running Great Restaurant Technology department.

Who are my customers?

Customers of this role will include:

  • Supplier management team
  • Global Vendor Management Office
  • Our suppliers
  • Colleagues in other McDonald's markets and those working in global and segment Functions


What background do I need to have?

  • Experience in supplier governance
  • Experience working with a diverse and broad range of technology suppliers driving continuous improvement in the availability and performance of their products
  • Ability to interpret data and present back to suppliers and stakeholders in an appropriate format and level of detail
  • Possesses excellent interpersonal and communication skills and commercial acumen
  • The role holder will be able to build collaborative working relationships with suppliers and their stakeholders including McDonald's Franchisees and our partners
  • Experience of building and maintaining product roadmaps and prioritised backlog

Person specification

  • Detail driven and able to easily identify trends and improvement activity through problem-solving skills
  • Share information, good practice and expertise with others
  • Organised and able to adapt quickly to changing priorities
  • Listen actively and objectively
  • Respond to and discuss issues
  • Team player

Additional Information

At McDonald's we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."

Client-provided location(s): London, UK
Job ID: McDonalds-406000114990470
Employment Type: Other