Job Description
Company Description
McDonald's Australia is the largest quick service restaurant operation in the country. Fondly known as "Macca's", we are a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count! As an employer of choice winner, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment. Not only do we offer flexible working arrangements, a bonus week of annual leave and an attractive staff discount; but we provide an opportunity to work alongside other passionate and talented people every single day.
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Job Description
Could you be our next Employee Relations Advisor?
Employee Relations Advisors are the 'front line' of employee relations advice and support to key clients of the People team - Licensees, McOpCo, Restaurant Managers and employees. Well versed in McDonald's policies, procedures and employment laws, Employee Relations Advisors provide prompt service, accurate advice, and considered guidance to key clients in a way which adds value while protecting McDonald's brand as an employer of choice. What you can expect on a day-to-day basis?
- Providing timely, accurate and pragmatic ER advice to Licensees, Restaurant Managers, restaurant employees, parents etc utilising various communication channels, including phone and email.
- Developing simple and practical tools and resources aimed at improving knowledge and understanding of relevant workplace laws and associated compliance requirements.
- Managing ER cases and investigating minor grievances and complaints in accordance with McDonald's policies and procedures.
- Triaging serious complaints and referring such matters to an appropriate escalation point.
- Collecting and maintaining information such as enquiries and complaint data to drive insights and improvements.
- Developing and delivering ER training for managers.
- Supporting the Head of Workplace Relations and Workplace Relations Consultants with projects, cases or initiatives.
- Participating in Human Resources projects, as required.
Additional Information
Your keys to success:
Essential
- Bachelor's Degree in Business, Human Resources, Law or similar OR minimum 12 months experience working in the HR/ER field
- An understanding of Australian employment laws and Modern Awards
- Passionate about providing a high standard of customer service; willing to look for solutions, use own initiative and tailor advice to the McDonald's business.
- Clear and confident written and verbal communication skills
- Organised, methodical and able to effectively manage and prioritise multiple complex matters at once.
- Able to work under minimal supervision and effectively in a team, contributing positively to team culture and the achievement of our success measures.
- Ethical and responsible, understands and adheres to McDonald's Values and Standards of Business Conduct always.
Desirable
- Experience in a similar position
- McDonald's restaurant or fast-food industry experience