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McDonald’s

Digital Product Deployment Manager

London, United Kingdom

Job Description

Company Description

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

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McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald's is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture...

Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description

The Opportunity
In this exciting opportunity you will be accountable for the smooth and frequent deployment of our global
digital platforms (App, MicroServices, Offer Platform, Loyalty etc...). You will be deploying the latest and
greatest releases to ensure restaurant and platform stability.
What will my accountabilities be?
• Accountable for the frequent deployment of global digital platform releases into our restaurants,
working closely with the global release manager and global digital product/platform owners to
understand what releases will be available when and ensuring that all new software deployments
are planned and sequenced to minimise restaurant disruption.
• Work closely with our segment and Global colleagues re latest status and content of planned
releases.
• Attend relevant multi-functional team meetings and input as required. Contribute and challenge
the wider team on their thinking.
• Works with other market teams and segment on highlighting common issues and learning from
best deployment practices.
• Accountable for deployment readiness; ensuring restaurants &/or our partners complete the
checks which need to be performed ahead of any deployment and for ensuring these have been
completed.
• Accountable for leading change towards a continuous deployment model for our digital
platforms, including the ability to deploy 'dark' and resolve incidents/problems quickly and
efficiently.
• Work with the Deployment Analyst on the readiness and planning of each deployment to ensure
minimal downtime and maximum stability on each release.
• Work closely with the asset & configuration team to ensure that restaurants are appropriately
configured for any new software deployments.
• Accountable for communication with restaurants about the status and timing of planned
deployments.
• Accountable for reporting on deployment success and tracking stability, working with the service
team on incident numbers.
• Accountable for stability of deployments working closely with the global product owners and
quality team on ensuring correct level of quality is achieved ahead of deployment commencing.
• Works with the environment officer on risk management around deployment activity. Test
environment, to seed restaurants, to pilot, to national deployment.
What Team will I be a part?
You will work as part of the Deployment & Testing team which forms part of the wider Technology team
for the UK&I and Global business. We are a high energy team, looking for an individual who can add their
talent and personality to make us even better.
Who are my customers?
Customers of this role will include:
• Our Franchisees and restaurant teams
• Global Technology colleagues in other McDonald's markets and those working in global and
segment functions.
• Our supplier partners
• Work closely with Asset & Configuration team to ensure restaurants' are configured correctly pre-deployment.
• Work closely with Innovation and Adoption team to ensure deployment knowledge is transferred
and restaurants are ready to adopt the change as well as any new backlog items which must be
prioritised for deployment

Qualifications

What background do I need to have?
An individual who understands the importance of building relationships across the business, with excellent
curiosity, communication and influencing skills will do well in this role. An attention to detail, an analytical
approach, and the ability to quickly identify the root cause of issues will be critical to success in the role.
An individual fulfilling this role will be passionate about and demonstrate success in:
• Previous deployment experience required with a sound understanding of software deployment
and the software lifecycle - especially around digital products (Apps, Microservices etc...)
• Proven success record in achieving regular stable digital releases of software
• Strong communication skills - written, verbal and presentation
• Experience in project management and agile ways of working
• Excellent collaboration and coaching ability with own team and wider business.
• Computer Literate - Sophisticated Excel, Word PowerPoint, Jira & Confluence desired.
• Comfort and experience working in a fast paced and changing working environment
• Experience in identifying and using external best practice to deliver best in class digital
deployment solutions
• Excellent problem-solving skills and curiosity to explore new ways of working.
• Display leadership behaviours and characteristics and a desire to develop self and your team
• Experience and an ability to think outside of the box to tackle problems supporting a more frequent
and smoother deployment process
• Seeking opportunities for continual improvement.
• Strong presence and influence and ability to operate effectively at senior levels of the business.

Additional Information

At McDonald's we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."

Client-provided location(s): London, UK
Job ID: McDonalds-406000120912480
Employment Type: Other