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Commercial Delivery Manager

London, United Kingdom

Job Description

Company Description

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald's UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

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McDonald's buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald's is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald's is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald's more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture...

Our Global vision is to build a better McDonald's and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald's is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description

Our McDelivery business continues to grow and is becoming an ever more important part of our business. At the start of 2021 we created a dedicated Delivery department to centralise accountability and create further focus on this channel. The 4 strong team has focussed attention on enhancing the relationships with our 3PO partners and driving advocacy within the business for our Delivery channel. We now have a requirement to strengthen the team with a newly created Commercial Manager position. The successful candidate will play a key role in driving innovation initiatives for McDelivery to ensure we can achieve our ambition of becoming a £2billion Delivery business within the next 3 year time frame. Upon beginning the role the successful candidate will immediately become responsible for leading on a number of important initiatives to drive our future growth. The role will rely on strong inter-personal skills, excellent numeracy skills, will require good decision-making ability and an ability to think out of the box and solve complex business problems.

What will my accountabilities be?

  • Immediate initiatives that you will become involved in will be:
  • Remote coverage solutions - how do we extend a Delivery offering to restaurants the 3POs will not support?
  • Enhanced packaging solutions to support the best McDelivery Customer Experience
  • Optimising Delivery menu board and customer fee pricing
  • Future Delivery food menu opportunities
  • Ensure we balance the ambitions to grow our known customer base with the need to have a strong presence on the 3PO platforms
  • Future restaurant capacity alleviation solutions
  • High Street restaurant optimisation solutions
  • Establishing appropriate performance / KPIs to ensure we fully understand our Delivery performance in relation to the wider marketplace
  • Engagement with all levels of the system on future Delivery growth initiatives
  • Scenario Planning on future marketplace shifts
  • Analyse our approach to Delivery specific menuboard pricing opportunities
  • Oversight of all required tech developments and ramifications

What Team will I be a part?

You will be part of the Delivery department, led by the Delivery Director and incorporating the Delivery Solutions Manager and the Delivery Growth Manager. The department has strong links with a wide range of partners across the business, including but not limited to: Field Services, RSG, Development, Finance, BSI and Marketing.

Who are my customers?

With Delivery being such an integral part of our business you will have a wide range of partners. You will develop relationships with our Franchisees and McOpCo teams as well our 3PO partners. In order to be successful you will need to develop strong partner relationships with counterparts from all of the support departments listed above. With a strong spotlight on Delivery at present you will have opportunity to present information to both peers and also the Executive team, as well as to our Franchisee community.


What background do I need to have?

Behavioural competencies such as influencing, collaboration, flexibility, initiative and communication will all be explored at the interview, together with the following traits:

  • Self-motivated team player, wants to contribute
  • Ability to work alone without daily direction and leadership
  • Ability to analyse problems, see opportunities and develop solutions
  • Good negotiation skills
  • Good time planning skills
  • Strong decision making skills
  • Good communication/ written / presentation skills
  • Good knowledge of Word, Excel, PowerPoint and Outlook

Additional Information

At McDonald's we are People from all Walks of Life...

People are at the heart of everything we do, and they make the McDonald's experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald's or elsewhere."

Client-provided location(s): London, UK
Job ID: McDonalds-406000115063050
Employment Type: Other