Senior Analyst, Configuration & QA
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
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An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:
- Fortune Change the World (2024)
- CNBC Disruptor 50 List (2022, 2023, 2024)
- Fortune Best Workplaces for Millennials (2024)
- Fortune Best Workplaces in Health Care (2024)
- TIME 100 Most Influential Companies (2023)
- Fast Company Most Innovative Companies (2020, 2023)
- Built In Best Places to Work (2023)
- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)
- Great Place to Work certified (2020, 2021, 2022, 2023, 2024)
- Fast Company Best Workplaces for Innovators (2022)
- Built In LGBTQIA+ Advocacy Award (2022)
Maven is looking for a Senior Analyst, Configuration & QA, you will serve as a strategic partner in scaling and optimizing Maven’s core business platforms. Reporting to the Senior Manager, Configuration & QA, you will take ownership of complex configuration and reporting initiatives, ensuring systems function reliably and meet evolving client needs. With a focus on quality, efficiency, and cross-functional collaboration, you will proactively identify areas for improvement, troubleshoot nuanced issues, and help implement solutions that drive consistency and long-term value.
As a Senior Analyst, Configuration & QA at Maven, you will:
- Independently complete complex configuration tasks in accordance with established procedures and client plan design.
- Adhere to and improves established configuration QA processes by identifying gaps, proposing enhancements, and ensuring zero-defect client launches and consistently high-quality outcomes.
- Demonstrate thorough knowledge and expertise across all core business systems supported by the Configuration & QA team.
- Independently investigate and resolve complex system issues by identifying root causes, collaborating with cross-functional partners, and driving resolution to prevent recurrence.
- Establish audit scope, execute focused audits to validate system behavior against expected outcomes, and create clear, high-quality documentation to support audit findings and enforce audit standards.
- Independently generate complex routine and ad hoc reports by leveraging data analysis tools and partnering with stakeholders to define reporting specifications, ensuring accuracy and alignment with business needs.
- Collaborate with Product, Engineering, BI, and Client Success to execute shared deliverables.
- Lead team-level improvements to tools, documentation and processes.
- Contribute to onboarding and elevate team capabilities by actively sharing expertise, fostering knowledge transfer, and helping new hires ramp effectively.
- Independently use tools to manage work and generate insights; explore new tool capabilities.
We’re looking for you to bring:
- 5+ years of experience in a configuration or systems analyst role; healthcare payer, insurance, or fin tech experience strongly preferred.
- Strong leadership and effective problem-solving abilities.
- Experience working with data and analytics tools, reporting specifications and generating reports.
- Experience collaborating with product, engineering and business intelligence teams.
- Passion for details, responsiveness, and organization.
- Experience collaborating with and supporting client success teams and clients.
- Jira, Looker, Asana, BigQuery (or SQL) and Microsoft (or Google) suite experience preferred.
The base salary range for this role is $102,000 - $120,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits That Work For You
Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion