Company Description
- This position is responsible for working with Leadership to deliver technical, position-specific training for DC roles as well as provide bilingual support to Operations Leadership.
Job Description
- Provides premium customer experience, following the tenets of our Company service guide, by accurately picking, packing, and shipping product for our customers with a full understanding of our service commitment to them.
- Works on the warehouse floor in Production, Retail, Returns, Publication, and Material Handling areas as needed.
- Uses company procedures and regulatory requirements to train warehouse employees on work procedures to support our value of customer focused work that is supported by Safety, Accuracy, Quality, Productivity, and a positive work environment.
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Identifies and Supports the Creation of Functional/Technical Training Materials (20%):
- Collaborates with Distribution leadership and HR to identify training needs and assists in the development of training resources.
- Identifies opportunities where training can improve unsafe conditions/practices, improve efficiency and/or reduce errors and works with HR and/or leadership to develop training/resources.
- Translates training and other learning materials into Spanish (verbal and/or written)
Delivers Training & Provides Technical Support/Coaching to Learners (60%):
- Teaches a variety of training programs which includes the Distribution Center orientation, along with various training programs for each of the Operational work areas: Production, Retail, Returns, Publication, and Material Handling.
- Instructs employees in safe work habits and conduct in the distribution center environment.
- Shares observations and feedback about performance of employees during classroom training.
- Works with the Supervisors, Leads and SSTs to assess the job skills of employees, recommend personnel moves where needed, and provide additional training as required.
- Provides feedback and documentation on seasonal training performance to Supervisors, as needed.
Qualifications
- Proficiency in Microsoft programs
- Ability to multi-task to effectively manage the progression and ultimate completion of projects.
- Strong ability to interact well with employees and leadership.
- Strong presentation skills, coaching and conflict resolution skills.
- Must be able to create an inclusive and respectful work environment by working with and coaching individuals from many ethnic backgrounds and a wide range of ages.
- Must be able to use information included in the training modules to provide consistent instruction to the work force.
- Must possess an ability to remain calm under pressure and be able to manage stress when uncomfortable situations develop.
- This position is physically demanding and requires walking, standing, bending lifting, kneeling and pallet building.
- Persons in this position should be able to lift up to 30 pounds frequently and up to 50 pounds occassionally.
- Many tasks associated with this position involve hand and arm manipulation, grasping, pushing, and pulling.
- Overtime is required at various times throughout the year. It is especially critical from October through December. Ability to work flexible shifts including evenings and overtime as needed.
- Requests for vacation from October through December will require Managers approval. Incumbents will be required to work on some Company holidays and Bonus days to meet customer service requirements.