Manager E-Commerce

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

Purpose of the role

The E-Commerce Manager for Mattel Creations mission is to develop operational efficiencies throughout the end-to-end customer experience while also providing actionable insights to deliver topline growth in current markets and for launching in new markets.

Description

The E-Commerce Manager will be directly responsible for inventory planning for EMEA using historical data to maximise opportunities for sales growth. They will also be responsible for looking to optimise this process to reduce manual efforts as we scale across new markets in EMEA, and globally.

They will be responsible for the delivery of customer experience reporting and actionable insights in order to deliver a best-in-class experience from the start of a consumer journey all the way to the last mile & potential customer service touch points.

Overall reporting for business health and actionable insights for change will sit within this role therefore a highly analytical mind is required with strong attention to detail is critical with excellent time-management skills needed.

In this role the Ecommerce Manager will need to work collaboratively across functions including but not limited to regional teams based both in the UK & Italy as well as media agencies based both in the UK and in California, and the Global Mattel eCommerce organisation based in Los Angeles, California. They also need to have a curious mindset to deliver results and be innovative in their thinking.

Responsibilities will include:

• Delivering demand plan to hit goals both short and longer term.
• Create scalable inventory planning processes and reporting.
• Delivering weekly & monthly reporting to cross functional stakeholders for business health.
• Creating actionable insights from multiple data sources including but not limited to Shopify, GA4 & Klaviyo to drive efficiencies & sales.
• Build a playbook for reporting & International Expansion.
• Supporting the merchandising function and create opportunities for driving revenue growth.
• Accelerate the Mattel Collectors and Adults business in EMEA.

What we offer:

• Competitive salary + annual bonus scheme
• Private Healthcare & Dental schemes
• Pension plan co-funding (up to 10.5% company contribution)
• 25 days of annual leave plus 8 public holidays
• Paid sickness
• A variety of employee perks and discounts
• 4 days in office, 1 day WFH
• Early finish on Fridays

Qualifications

What We’re Looking For:

• English: fluent in written & spoken (previous experience abroad represents a plus)
• 5+ years experience in e-commerce either merchandising, content management, or online retail.
• Strong attention to detail critical
• Highly organised self-starter with impeccable project management skills
• Excellent communication and relationship-building skills, proven ability to handle multiple internal/external stakeholders & communicate effectively in a virtual environment, across multiple cultures and time zones
• Energetic, inquisitive and extremely driven with an entrepreneurial mindset, able to thrive in a fast-paced environment
• Customer focus & passion for improving user experience on the website
• Experience with Shopify, Klayvio, GA4
• Proficient in MS Excel, Word, PowerPoint
• Experience working in a matrix organisation – highly advisable
• Experience working across multiple (European) markets
• Experience launching into new markets
• Knowledge of other European languages (German, French, Italian, Spanish)
• Previous experience in media / marketing / collector businesses

Additional Information

What It’s Like to Work Here

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel, we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

Client-provided location(s): Windsor, U.K.

Job ID: 3383bb5b-f48e-490a-a8d4-01c468f545d5

Employment Type: OTHER

Posted: 2025-07-24T16:21:32