Key Account Representative

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity: 

Join our dynamic Online Sales Team as a Key Account Representative where you’ll drive innovation and deliver exceptional results in the evolving world of digital retail. You'll leverage data-driven strategies, foster impactful customer relationships, influence cross functionally and accurately plan and forecast inventory. We are looking for a forward-thinking sales professional with a passion for eCommerce, strategic problem-solving, and collaboration.

What Your Impact Will Be: 

• eCommerce Growth Leadership: Propel online sales acceleration, consistently exceeding targets in revenue, margin, and inventory performance for both Mattel and Amazon. Lead regular business meetings with account buyer/inventory team, including meeting preparation, POS/Ship data analysis, profitability results, action plans and appropriate follow-ups.
• Data-Driven Decision Making: Lead data-backed account analysis using POS and Amazon-specific insights to develop demand-driven inventory forecasts and business growth strategies. Use advanced analytics to identify emerging eCommerce opportunities and recommend data-validated solutions.
• Collaboration: Align with cross-functional collaborators in marketing, supply chain, and logistics to ensure cohesive execution and optimization of account performance. Build relationships with US counterparts to ensure best practice sharing and a global to local approach. 
• Amazon Ecosystem Expertise: Drive innovation through optimizing digital shelf presence, providing input on category growth strategies, and Amazon-specific selling tactics (e.g., brand pages, search ads, and promotions). Develop, execute, and monitor promotional strategies leveraging real-time data insights for better ROI.
• Preparation and presentations at Customer Product Previews and/or trade shows.
• Travel within North America as required.

Qualifications

What We’re Looking For:

• Bachelor’s Degree in Business, Marketing, Data Analytics, or related field.
• 2+ years of eCommerce sales experience, preferably within the Amazon ecosystem (Vendor Central proficiency is a plus).
• Data-centric mindset: Proficient in forecasting, interpreting KPIs, and identifying actionable insights from data sets and analytics tools.
• Detail-oriented with experience managing large product catalogs (500+ items) and expertise in project management in fast-moving digital environments.
• Advanced Excel skills and confidence navigating tech tools to streamline workflows.
• Proven success in building strong relationships and collaborating with cross-functional teams.
• Passion for innovation: Always seeking the next opportunity to optimize digital strategies and transform ideas into measurable results.

This is more than a role—it’s a chance to make a significant impact in reshaping digital commerce for a globally-recognized brand while positioning Amazon as a key growth engine.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights