Business Operations Analyst, Product Development Operations – Business Process Improvement

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity: 

Mattel is seeking a detail-oriented Business Operations Analyst to join our Product Development Operations– Business Process Improvement team at our campus in El Segundo, CA. You will play a vital role as a self-starting passionate problem solver who is committed to developing new skills as you leverage the latest technology to help drive operational excellence, cross-functional alignment, and strategic communication across the global Product Development organization. This role blends analytical rigor with creative problem-solving, flexibility to take on new challenges, and strong communication skills to support internal engagement, continuous improvement, and organizational effectiveness. You will leverage your problem-solving skills and self-starting attitude as you lead and support a wide range of initiatives that foster a culture of transparency, innovation, and collaboration—ranging from process improvement workshop facilitation and executive reporting, to strategic event planning and to internal communications.

What Your Impact Will Be: 

• Facilitate workshops, brainstorms, and Value Stream Mapping (VSM) sessions to: support cross-functional process improvement, clarify roles and responsibilities, and envision the future of how Product Development teams work.
• Develop compelling, executive-level presentation materials to report workshop outputs.
• Support a culture of continuous improvement by designing and distributing surveys to gather team input, analyze results, and translate findings into actionable recommendations for Product Development Leadership.
• Organize and manage meetings and operational cadences for the Product Development Leadership Team.
• Support planning and logistics for high-impact organization-wide events such as Product Development Town Halls and Leadership Summits.
• Manage internal communications including the content, planning, and publishing of the Product Development internal website and monthly newsletter.
• Explore emerging technologies and tools (like Artificial Intelligence) to maximize the impact of our work and streamline processes. 

Qualifications

What We’re Looking For:

• BA/BS Baschelor's degree in Engineering, Business, Communications, Organizational Development, or a related field—or equivalent work experience.
• Experience in workshop facilitation, including leading brainstorms and VSM/Lean methods.
• Excellent problem-solving skills with an ability to juggle multiple projects and take-on a wide range of tasks in a fast-paced environment.
• Excellent verbal and written communication skills, comfortable with public speaking and relationship building in a customer-facing role.
• Highly organized, collaborative, and resourceful, with a strong attention to detail.
• Graphic design and visual communication skills that can help synthesize complex information into concise summaries and executive-ready deliverables.
• Strong proficiency in the Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience using digital whiteboarding tools such as Miro.
• Experience in leveraging AI tools to streamline workflows and processes is a plus.
• Demonstrate a growth mindset by staying curious and continuously learning, embracing challenges, new technologies (AI), tools, and methods, and passionate of about developing new skills.
• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.

The annual base salary range for this position is between $69,600 and $85,000.
**This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Additional Information

Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
Mattel Investor Highlights