VP, Technical Program Management

Title and Summary

VP, Technical Program Management

Overview
The Decision Management Program (DMP) is an internal product suite that enables intelligent decisions for market facing products. This program provides sophisticated, industry-leading intelligence with a range of capabilities that structure and apply complex business logic across the payment journey and beyond to inform and accelerate decisions at scale. This is achieved by leveraging supercomputing capabilities, AI technologies, a streaming big data cluster, high speed in-memory data caching, APIs, & UIs to enrich data and provide real-time decisions. The VP, Technical Program Manager on Mastercard's DMP team will manage initiatives spanning across multiple Mastercard business units (Cyber & Intelligence/Product & Engineering/Data & Services/MA Technology) ensuring that dependencies are aligned, risks are mitigated effectively, and that key outcomes are achieved. They will play a key role in implementing strategies which will optimize delivery efficiency and quality. This person will be responsible for managing a global team as well as staying hands-on with day-to-day execution operations.

We are looking for a VP, Technical Program Manager to join our St. Louis office.

Role:
The VP, Technical Program Manager (TPM) will drive successfully program outcomes by:
• Leading a global organization defining the structures and operating mechanisms that optimize the skills, execution methodology, and outcomes achieve by the program
• Driving a data driven and continuous learning culture across your organization and the program it supports
• Ensuring team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
• Defining and building your own scorecard to continuously monitor and analyze key performance indicators and use this data to drive incremental improvements across engineering, architecture, and dependency partners
• Inspecting rigorously the delivery plans and execution metrics of your TPMs using your own tech depth and business acumen to assess risks and continuously raising the delivery bar
• Providing technical and program delivery thought leadership for the organization
• Building and cultivate strong internal customer relationships to establish engagement models for your team and ensure delivery is in alignment with expectations
• Managing escalations
• Strengthening and developing your managers and your technical staff while continuously raising the bar on performance, technical depth, program management results, and people management as you hire new technical program managers
• Demonstrating and differentiating the performance and leadership bar across multiple levels and apply to hiring decisions
• Planning and advocating for department resources

About You:
• Demonstrated success at leading global program outcomes
• Demonstrated success at leading programs with complex technical stacks including business rules engines, high-speed caching capabilities, big data lakes, and AI technologies
• Adept at building consensus and leading resolution of contentious issues across senior leadership levels
• Expert in agile & waterfall development methodologies, including managing multiple solution delivery trains simultaneously
• Thrives working with highly technical products in a fast-paced delivery environment
• Ability to communicate effectively with cross-functional Data Science, Development teams, and the core product business teams
• Demonstrated success at Improve program processes that accelerate delivery, drive innovation, lower costs, and improve quality across multiple program dimensions
• Passionate about customer delight

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.