Technical Program Manager (Scrum Master Team Coach)

Required Skills:
Lean and Agile principles and practices (Foundational)
Scrum artefacts and techniques (Foundational)
Understanding of agile practices at scale (Foundational)
Understanding of XP practices (Foundational)
Facilitation
Conflict Navigation
Problem-Solving
Communications
Empathy and Emotional Intelligence
Coaching
Mentoring
Technical Skills:
Facilitating PI Planning
oSupport the Agile Team coordinate and participate in Agile Release Train (ART) events during PI Planning to draft PI plans for the PI's iterations, listing PI objectives and identifying ART risks and issues.
oSupport the teams during PI Planning to draft PI plans for the PI's iterations, listing PI objectives and identifying ART risks and issues.
Support iteration execution
oSupport and facilitate the team events (planning, review, and reflection and refinement) on their work and processes to help the team increase its effectiveness to deliver value.
oCoach Agile Team members to self-organise and self-manage in Scrum, Kanban, and quality practices and processes to help identify and eliminate flow bottlenecks.
oWork closely with Product Owners, Agile Teams, and stakeholders to deliver high-quality products that meet customer needs.
Improving Flow
oSet up the digital tools, providing visual radiators to create transparency and collaboration.
oMeasure and optimise flow of value by helping the team to establish metrics to assess and improve their performance.
oAssist the team by coaching Built-in Quality practices to enable fast, reliable execution and ensures that teams perform necessary improvements regularly and efficiently.
Building high performing teams
oCoach with powerful questions to uncover what's essential, recognising that you do not have all the answers buy can guide others to use their knowledge and expertise.
oMentor the Agile Team to foster a high-performance environment of continuous flow and relentless improvement and create an atmosphere of mutual respect.
oModel the behaviours of leading by example.
oWork with Agile Team members and their functional managers to help them develop 'T-shaped' skills to enable efficiencies.
Improve ART performance
oFacilitate cross-team collaboration to create an environment where collaboration thrives, and practices support opportunities for teams to work together.
oRepresent the Agile Team in the Coach Sync, PO Sync, and ART Syncs.
oParticipate in the ART's System Demos and I&A events.
oHelp prepare the Agile Team for the I&A event by understanding the performance metrics and identify impediments that cannot be resolved by the Agile Team.
Experiences
Experience with UK national payments critical infrastructure is essential.
Communication skills to be able to ability to convey ideas, expectations and feedback.
Be an active listener to understand team's concerns and stakeholders needs.
Coaching and mentoring to support through influence (rather than command and control) to empower the team rather than dictating tasks.
Empathy to understand the Agile Team members' challenges and have genuine concern for their beliefs and feelings by creating a psychologically safe environment for open discussions.
Conflict navigation to mediate and resolve interpersonal conflicts, problem-solving, and decision-making to foster healthy team dynamics. Moving from conflict to constructive disagreements.
Mentoring to help the team develop a continuous learning mindset by guiding them to find solutions independently.
Coaching to educate the team on methods beyond Scrum, such as SAFe, Kanban, flow, XP and built-in quality.
Facilitation to guide events and ensure discussions stay on track and are productive
Analytical problem solving to identify obstacles and creative thinking to find effective solutions.
Adaptability to adjust to changes in requirements, team dynamics, priorities and continuous improvement.

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
oAbide by Mastercard's security policies and practices.
oEnsure the confidentiality and integrity of the information being accessed.
oReport any suspected information security violation or breach, and
oComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): London, United Kingdom

Job ID: Mastercard-22331_R-246605

Employment Type: OTHER

Posted: 2025-08-02T00:16:24