Specialist, HR Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, HR Services

Job Description Summary
Overview

• The team supports MasterCard's global HR operations and technology function. This includes providing technology services and solutions worldwide, and providing the HR service center function supporting the worldwide employee population with regarding HR policies, processes, programs and systems. This position is the focal point for day-to-day employee questions and needs relative to employee inquiries. This position helps administer HR lifecycle inquiries and transaction services.

Role

• Communicate new policies/processes to employees; resolve inquiries in a timely manner to meet or exceed customer expectations and provide 'priceless employee experiences'

• Ensure audit compliance through transaction processing and approval flows.

• Manage confidential data in a professional manner and according to HIPPA rules and MasterCard confidentiality requirements.

All About You

• Do you have a passion for people? Are you motivated by solving inquiries with compassion and confidentiality? Are you an HR professional with high energy and commitment to responding quickly and accurately?

• Are you excellent with attention to detail and pride yourself on accuracy?

• Do you enjoy working in a fast-paced environment?

• Ability to manage multiple tasks simultaneously acquired through previous experience in related field.

• A highly organized, articulate individual who knows how to develop and maintain excellent working relationships as well as providing customer satisfaction are needed.

• Excellent oral and written communication abilities

• Excellent MS Office Suite Skills: Excel, Word, and Outlook

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.