Senior Specialist- Product Operations AML Solutions

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Mastercard's Financial Crime Solutions team is looking for a Senior Specialist - Anti-Money Laundering (AML) Solutions Product Operations to support the billing, financial and KPI tracking operations. The ideal candidate is passionate about helping our customers to reduce financial crime, highly motivated, intellectually curious, analytical and detailed oriented.
Successful candidates will partner with our technical, billing, finance and product teams to deliver a smooth customer experience.

Role
• Report to the VP, AML Solutions Product Manager and work closely with
the platform, billing
and finance teams to track successful processes monthly.
• Prepare monthly files and reports to feed into multiple processes required
for monthly invoicing.
• Integrate data from multiple data sources.
• Track customer use of AML Solutions and forecast impact to our financial
targets.
• Support Program management operations - Ensure customers billing is
reported/processed accurately.
• Respond to customer inquiries related to invoicing.
• Collaborate with the billing team and finance teams as required.
• Identify, support & drive process improvement initiatives (to work
methods, processes & systems).
• Report on and identify monthly operational KPIs including financials, and
product usage.
• Provide reporting including interpretation, trends, and root cause analysis
to assist preparation for monthly or ad-hoc reviews.

All about you
We are looking for a proficient agile person with interest and passion for payments and/or fintech, banking, and financial services.
• Experience in the Payments ecosystem is an advantage.
• In-depth experience of Excel (advanced) required.
• Have curiosity, agility, creativity, and a team player attitude.
• Excellent written and verbal communication abilities (English); ability to
communicate independently and build strong relationships.
• Detailed, process-oriented individual with high level of understanding of
data, data matching across multiple sources.
• Pro-active problem solver; always searching for process improvement
opportunities.
• Strong analytical and problem-solving skills with an ability to identify key
issues, structure analysis and synthesize large amounts of data, and
provide recommendations effectively.
• Have strong written and verbal communication skills to clearly articulate
and simplify complex topics.
• Demonstrate a commitment to continuous learning by leveraging the
learning & development curriculum to augment existing knowledge, skills
and experiences.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.