Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management, Small and Medium Enterprises, Asia Pacific
Overview
This role, based in Singapore, will be part of the Commercial and New Payments Flows organization, sitting under the Small and Medium Enterprises segment which is responsible for advancing Mastercard's efforts in growing our volumes and market share in Small Business payments in Asia Pacific, and reports to the Director, Partnerships and Strategy, Asia Pacific.
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The individual will be responsible for supporting our overall partner management and growth, pricing for value and portfolio optimization initiatives. This individual will be partnering closely with the Commercialization and Product functions within the broader team to help jointly deliver on GDV, revenue and other objectives across all AP markets.
Role
The scope of this role is to support our Partnerships and Strategy function via:
• Customer Success / Portfolio Optimization:
oDrive clear identification and prioritization of customer success opportunities/engagements
oBuild and own process to operationalize
oPartner with Commercialization teams to drive communication and best practice sharing to clients
oPartner with Commercialization teams to track and demonstrate progress
• Partnerships:
oBuild out relationships with external partners to complement MA capabilities and differentiate our propositions
oCommercialize and execute on partnerships that already exist
oManage and run partner relationships
• Work on developing pricing for value strategies to capitalize on new opportunities / product offerings
• Work on needed business and sales excellence initiatives such as improving sales materials and exec reporting, tracking "Big Bet" projects across the region
All About You
• Strong analytical and data skills, along with the ability to infer insights and make relevant recommendations
• Good project management, coordination and reporting abilities, demonstrated by the ability to keep key objectives on track and mitigate risks/delays
• Relevant industry experience preferred, such as payments, cards, financial services, fintech, start-up world etc.
• Strong team player with good communication, storytelling and presentation skills
• Self-motivated and able to operate within a cross-functional team environment
• Skilled at management reporting and gathering insights from granular data to influence decision making
• Ability to work with internal tools to pull data and custom reports (eg: Tableau)
• Organizational savviness to navigate a highly matrixed organization and resilience to thrive in high pressure goal-oriented, and substantial revenue growth driven environment.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.