Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Management, Cardholder Services
Overview
• Mastercard Loyalty Solutions provide a range of cutting edge products and services for our customers to create compelling card propositions that drive the acquisition of new cardholders and then ensure a positive and long-term relationship with them.
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• Our propositions range from Benefits programmes which protect cardholders and make their day to day lives easier, to a comprehensive and flexible Rewards platform.
• The individual will be responsible for the overall management, coordination and delivery of Cardholder Protection Services including insurance products, assistance benefits and lifestyle services within the Asia Pacific Region.
• Do you enjoy a fast paced and dynamic environment working on a diverse range of activities?
• Have you worked across a number of different countries and stakeholder groups?
Role
• Support with product development, maintenance and go-to-market for all products and services managed within the cardholder services team (part of Loyalty Solution) for AP region.
• Key areas of focus will be Wellness, Assistance and Bundle services
• The role will support in managing partners and vendors including performance management, payments, project and activity tracking for commercialization either on core, optional or fee-based basis.
• Bring new products to market by analyzing consumer needs and market trend from an ROI perspective; and using a data driven approach to identify opportunities for differentiation
• Support the sales team with solution assessment and providing inputs for customer proposals
• Strong engagement and collaboration across key internal stakeholders on product and sales support, market readiness and jurisdiction reviews as needed.
• Achieve operational excellence by ensuring existing products and programs follow through the defined process maps and product development processes.
All About You
• Strong experience in a dynamic product management role
• Experience in CVP design and development, with good understanding of product marketing concepts
• Experience in managing products through the product lifecycle, with new product development experience a plus.
• Effective Communication Skills - Strong written and verbal communication skills and the ability to effectively communicate to many audiences
• Relevant industry experience; Cards / Payments industry experience is a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.