Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Product Manager--Technical
Overview
If you are a highly self-motivated, customer-focused leader with a strong technical background and a passion for driving seamless service integration, this role is for YOU!
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The Services Access Program at Mastercard is looking for a Senior-Product Manager - Technical to lead and scale services access and integration within Mastercard's transaction ecosystem. As a PM-T, you will own and drive the strategy for embedding Mastercard's value-added service into transaction flows, ensuring seamless gRPC-based and event driven service provider integration. You will partner with internal teams, external stakeholder, and developers to define, build, and deliver service aggregation and fulfillment solutions that align with Mastercard's Core Payments strategy.
We are looking for someone who thrives in highly technical environments, excels at navigating ambiguity, and has a proven track record of delivering complex, high-impact solutions. The ideal candidate will have strong strategic thinking, technical fluency, and execution rigor, with the ability to bridge the gap between business, engineering, and operations.
Role
Own Product Strategy & Roadmap: Define and drive the roadmap for Services Access, aligning with Mastercard's vision for scalable, frictionless service enablement across payment rails.
Lead Integration & Service Aggregation Initiatives: Partner with engineering teams to develop and optimize the Services Gateway and TSI (Transaction Services Interface) for modular, API-driven service integration.
Facilitate Seamless Service Access: Ensure Mastercard's value-added services are embedded within transaction flows, enabling real-time service fulfillment for switched and non-switched transactions.
Drive Technical & Architectural Alignment: Understand the technology stack, architecture, and dependencies to make informed trade-offs and contribute to system design discussions.
Manage Stakeholders & Collaboration: Work cross-functionally with engineering, product, operations, BizOps, and external partners to drive adoption and execution.
Develop & Improve Operational Readiness: Define and implement best practices for service onboarding, performance monitoring, and continuous improvements.
Lead Agile Execution & Delivery: Own backlog prioritization, sprint planning, and execution tracking, ensuring smooth development and incremental value delivery.
All About You
Years in technical product management, program management, or service integration.
Experience defining customer use cases, objectives, and KPIs to drive product success.
Ability to facilitate technical and non-technical discussions, translating requirements into actionable engineering backlogs.
Strong understanding of API-driven architecture, service aggregation, and platform capabilities.
Experience with end-to-end software delivery, from incubation to production, with a focus on technical enablement and operational readiness.
Background in payments, financial services, or highly scalable enterprise systems.
Proven ability to drive execution in matrix organizations while balancing business, engineering, and operational trade-offs.
Experience with Agile, Scrum, Kanban, and SAFe methodologies.
PREFERRED QUALITIES
6+ years in Technical Product Management
Demonstrated solid judgment and effective communication skills. Ability to see the big picture, while navigating technology and customer development decisions and trade-offs.
Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations, and drive actions.
Proven track record for contributing to the team's agility and flow through experiments that focus on simplification
WHY JOIN US?
This is a high-impact role at the intersection of technology, payments, and service enablement, driving the next phase of Mastercard's Services Access strategy. If you are a strategic, execution-driven leader who enjoys working on scalable, technical, and business-critical initiatives, we'd love to hear from you!
Join us and help shape the future of seamless service integration at Mastercard!
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.