Senior Learning Experience Designer (Data & Tech)

Their primary responsibility is to develop effective learning experiences that help us drive strategic business objectives while meeting the diverse needs of our learners.

Role:
Analysis:
oCollaborate and consult with Program Managers/Stakeholders to understand training needs, learner profiles, and performance gaps.
oConduct learning needs analysis (LNAs) to customize learning paths and strategies.
oAdapt & maintain existing training materials, including internally created content and content libraries.

Design:
oPartner with our Data & Tech Academy Program Managers, SMEs, and other stakeholders to prototype and build end-to-end experiences, ensuring alignment with strategic goals.
oChoose appropriate instructional design modalities (beyond just e-learning) for content development and implementation, considering scalability, and maintenance.
oDraft design documents, such as curriculum maps, course outlines, storyboards and learning objectives
oCurate content libraries and maintaining content improvements and updates.
oImplement agile methodologies, using iterative development and feedback loops to continuously enhance learning assets.
Development:
oBuild engaging, effective, and interactive learning experiences using authoring tools.
oImplement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
oExplore new tools and methodologies to break new ground.

Implementation:
oPartner with the Program Manager to ensure smooth rollout of learning experiences to support during the initial launch of training programs.
oTrain facilitators or trainers as necessary.
oTest and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behaviour metrics to inform refinements.
oIterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings.
Evaluation:
oGather feedback from learners and stakeholders post-training to assess the effectiveness of learning experiences.
oCollaborate with PMs to analyze key metrics - NPS/KPI.
oImplement revisions based on evaluation findings to ensure continuous improvement.

All About You:
3+ years of experience in a similar role, preferably in a fintech/tech environment
Please share samples of your design work / Link to your portfolio
Proven record of accomplishment developing learning for Technical development programs
Expert level knowledge of Learning authoring tools:
oArticulate - Rise & Storyline (Or similar)
oLMS Platforms (Cornerstone/Degreed/Absorb etc.)
Ideal experience/skillset/qualifications:
oGraphic design (Adobe Illustrator/Canva/Figma)
oVideo Production (Adobe Premiere Pro/Camtasia/Synthesia)
oCopywriting abilities
Exceptional organization and project management skills
oComfortable using PM Tools, E.G. Monday.com/Asana/Jira etc.
Self-directed and comfortable working within a distributed team.
Strong ability to influence across teams and build partnerships that drive business outcomes.
Strong communication, and interpersonal skills (presentation & consultancy and training evaluation skills.)
Expert knowledge of principles and methods for designing and delivering training material.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.