Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Senior Enterprise Operations Engineer
Overview:
Mastercard's SessionM is seeking a Senior Enterprise Operations Engineer to play a pivotal role in supporting and advancing the technological capabilities of our developers and IT professionals. Your expertise will not only enhance the SessionM Platform and its associated systems but also drive innovation and efficiency across the board.
This position is designed for a visionary who is enthusiastic about enabling developers to create exceptional products and is eager to take on challenges at a higher level of responsibility and impact.
Role:
• Lead cross-functional initiatives to enhance collaboration and drive technological advancements across teams.
• Design and implement sophisticated administration strategies for core systems including Active Directory, Okta, Slack, and Atlassian, among others.
• Spearhead the development and maintenance of advanced deployment automation tools within our AWS workspace developer environment.
• Manage and troubleshoot complex technical issues, ensuring timely resolution and minimal disruption to operations.
• Develop and implement best practices for system monitoring, performance optimization, and capacity planning.
• Collaborate with software engineering teams to deploy and maintain applications in production environments.
• Lead initiatives to automate repetitive tasks and streamline operational workflows.
• Implement and enforce security best practices to protect sensitive data and ensure compliance with regulatory requirements.
• Provide technical guidance and mentorship to junior members of the operations team.
All About You:
• Hands on experience in enterprise operations engineering, systems administration, and systems support engineering, with a focus on designing, implementing, and maintaining large-scale systems.
• Demonstrated leadership in navigating complex system environments and a proven track record of technical innovation.
• Advanced expertise in Linux, Windows, and macOS support, with a strong emphasis on end-user satisfaction.
• Extensive experience with deployment automation tools (e.g., Chef, Puppet, Ansible) and infrastructure as code (IaC) using Terraform.
• In-depth knowledge and hands-on experience in managing systems such as Okta, Slack, Active Directory, Atlassian tools, and DUO.
• Strong customer service ethos paired with a strategic mindset to anticipate and fulfill the evolving needs of the organization.
• Strong communication and collaboration skills, with the ability to see the big picture and drive solutions that enhance overall system performance and user experience.
#LI-NF1
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.