Senior Analyst, Technology Account Management

Join the industry's most passionate, motivated & engaged global team - Our employees are encouraged to drive innovation every day in support of a more connected world - A World Beyond Cash.

Overview

• Responsible for the program and project management and timely delivery of products and services to customers
• Partners with the account, sales and product teams to ensure clear and required solution definition for the client with a proposed implementation plan
• Acts as the knowledge expert on the market technology infrastructure for all stakeholders
• Supports release management process towards clients for technology updates
• Acts as focal point for customer support issues and for internal technology issues which need to be addressed to the market

Role

• This position is expected to deliver the product and service to customers in a manner that differentiates Mastercard services and helps achieve overall market business objectives.
• Manage the successful completion of all delivery projects for Australasian customers
• Collaborate and coordinate with various internal stakeholders to ensure the successful delivery of products
• Manage all projects to success metrics established with the customer and Mastercard, and ensure application of Product Delivery best practices & methodology
• Create an exceptional experience for Mastercard customers when deploying Mastercard products and services and positively influence brand preference
• Provide subject matter expertise during customer discussions, supporting Sales and
• Consulting teams during sales and pre-launch activities
• Conduct all client and new program implementation kick-off meetings, including travel (where applicable) to client to facilitate project discussions
• Establish and maintain effective working relationships with client and partner organizations (Market Development, Expert Sales, Franchise, Customer Relations, Mastercard Technologies and Client) to set project launch objectives and manage deployments
• Manage key strategic delivery efforts, including first time deployments of new product and services and first time deployments of new technology not widely distributed in market
• Apply lessons learned from previous implementation experiences and provide subject matter expertise on how customers can deploy and utilize new products and services being brought to market

All About You

• You are extremely accountable and thrive on being given responsibility
• You have a ferocious appetite to learn and be exposed to new challenges
• You are technologist at heart, you enjoy understanding how systems operate and can learn and adapt quickly to new challenges
• You are resilient - understanding that when systems are not working efficiently that contingencies can be enacted
• You are an effective communicator and collaborator - being able to simplify and summarize complex information for stakeholders to understand
• Ability to identify issues before they develop into problems; proactively resolve issues directly or through escalation to appropriate partners
• Project management, problem solving and planning skills with a demonstrated record of success managing multiple projects
• Understand customer needs, marketplace dynamics, industry trends and the competitive landscape
• Highly organized and able to attend to critical details
• Relevant experience and educational background

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.