Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Delivery
Overview
The Product Delivery enables and empowers the core of Customer Delivery throughout Asia Pacific, by delivering simplified knowledge, know-how, materials, training, and education. Leveraging our strong partnerships across the globe, combined with our subject-matter expertise, we bring insight, experience, and solutions to deliver innovation, and ensuring our products and platforms are ready to deploy at scale. The role sits within the Acceptance vertical, responsible for the delivery of Card Present and Mastercard Gateway related products.
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Responsibilities
• Assess product and market delivery readiness through adherence of Product Delivery methodology.
• Project management of pilot projects, ensure that project scope and timelines are met, maintenance of a RAID log and provide regular status reports.
• Troubleshoot technical issues raised by customers during pilot projects. Leverage tools such as Postman, Insomnia and Splunk to identify and resolve issues. Escalate issues that require advanced troubleshooting to Product and Engineering teams.
• Drive the product implementation from readiness, market test into commercialisation to allow for scaled deployment.
• Validate and develop implementation documents including, but not limited to, project initiation, project kick-off presentation, project plans and training documents.
• Act as the knowledge expert on new and complex products
• Design and deliver high-quality training sessions to internal teams, partners, and customers.
• Understand implementation issues, work with product and technology teams on resolutions and iterative feedback/lessons learnt to regional product team
• Analyse data from product delivery projects, report on performance and success metrics.
• Develop and maintain strong working relationships, with cross- functions in Product and Technology to complete delivery and customer support tasks.
Experience
• 5+ years professional experience in financial services, payments or related field
• Understanding of project management and status reporting
• IT Knowledge in web technologies such as JavaScript and HTML, RESTful APIs, JSON/SOAP and cloud technologies such as AWS will be a plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.