Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Business Transformation and Revenue Operations-1
Overview:
Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting, data insights, marketing services, loyalty and analytics platforms and more. Discover more at Mastercard Services
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Insights and Enablement helps improve efficiency and drive smarter decisions for Services business unit, with use of data, technology and operational excellence.
About the Role
As Senior Analyst - Business Transformation and Revenue Operations, you are expected to:
• Develop a strong understanding of our business environment
• Engage with key stakeholders (Sales, Product, Delivery, Compliance, Technology, Finance, etc) and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
• Comprehend current state processes via stakeholder conversations, process demos and thorough system understanding
• Use analytical frameworks and data-driven insights to identify improvements in current process, test hypothesis and roll-out optimized process
• Drive implementation with desired outcomes and behavioural change
• Develop appropriate documentation e.g. SOPs, process flows, user journey maps etc
• Develop success KPIs and institutionalize through robust, high-quality data dashboards
• Monitor KPIs and drive continuous efficiency improvements
All about you
• Strong understanding of Revenue Operations, preferably in B2B services organizations
• Experience in driving business transformation preferably for B2B services organizations
• Experience in business consulting or in dealing with unstructured situations and applying first principles thinking for problem solving
• Exposure to project management, stakeholder management and excellent communication skills
• Exposure to any of these domains is preferred though not essential - B2B Sales processes, Sales productivity tools (e.g. Salesforce CRM, contract automation), Compliance processes (e.g. KYC); Data visualization and reporting platforms (e.g. Tableau) etc
• 5-8 years of relevant professional experience, with suitable educational qualifications
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.