Senior Analyst, Business Process Improvement

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Business Process Improvement

Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services.

Overview of the Role:

Optimize business processes to achieve more efficient results, including establishing standard processes, tools, and best practices.

Support capacity planning and reporting activities by designing scalable, data-driven solutions that align with business needs.

Translate business requirements into actionable technical implementations using Excel, PowerPoint, Airtable, and related tools.

Responsibilities
- Design and implement solutions leveraging established functional tools and methodologies to support project objectives and continuous process improvement.
- Partner with key stakeholders to understand business needs, define functional requirements, and deliver practical, scalable solutions.
- Manage and maintain relational data structures (e.g., in Airtable), ensuring data integrity, version control, and usability across linked tables and reporting interfaces.
- Lead the automation of deck preparation for quarterly reviews and other recurring reporting needs, integrating data into clear, executive-ready PowerPoint presentations.
- Develop, maintain, and optimize Airtable templates and calculators used for capacity planning, ensuring accuracy, consistency, and ease of use.
- Identify and implement automation and optimization opportunities across owned tools and processes, using no-code/low-code approaches where appropriate.
- Establish a standardized and proactive approach to engaging with business partners, providing timely support and continuously improving tools and processes.
- Document key processes, workflows, and data logic to support scalability, team collaboration, and operational continuity.
- May manage medium-sized projects or initiatives independently, or lead a segment of a larger initiative, with advanced subject matter knowledge.
- As a primary focus, support and coordinate the capacity planning and management process, consolidating inputs from Product, Client Services, and Sales to size funding needs and allocate capacity effectively.

Experiences
- Demonstrates strong practical, data-informed decision-making grounded in a clear understanding of business processes.
- Ability to translate business needs into actionable technical solutions, balancing simplicity with functionality.
- Strong hands-on knowledge of Excel (advanced formulas, data structuring, possibly macros), PowerPoint (automated reporting, formatting), and ideally Airtable (relational data structures, UI design, automations).
- Familiarity with functional policies and procedures to ensure compliance during the execution of initiatives.
- Familiarity with business process mapping and a keen eye for identifying improvement opportunities and scalable enhancements.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.