Open Finance Account Manager - Europe

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Open Finance Account Manager - Europe

Open Finance Account Manager - Europe

Overview

Open Finance is transforming financial services across Europe, unlocking new commercial opportunities for banks, fintechs, PSPs, and digital platforms. As part of our Europe Open Finance team, we are seeking a proactive and client-focused Account Manager to manage and grow relationships with strategic customers, ensure successful delivery of Open Banking solutions, and support revenue growth through excellent account stewardship.

Responsibilities
• Client Relationship Management: Serve as the primary point of contact for assigned clients, building strong, long-lasting relationships and ensuring high levels of satisfaction and engagement.
• Client Onboarding and Enablement: Guide clients through onboarding processes and ensure they are equipped to fully leverage Open Banking capabilities by coordinating delivery with internal teams.
• Performance Tracking: Monitor account performance, track key metrics (e.g., usage, revenue, engagement), and prepare regular reports for internal and external stakeholders.
• Account Growth: Identify opportunities to expand existing accounts through upselling, cross-selling, and introducing new Open Banking capabilities.
• Sales Support: Collaborate with the sales team to progress deals, support proposal development, and assist in contract negotiations.
• Issue Resolution: Act as a problem-solver for client concerns by addressing client concerns promptly and coordinating with internal teams to resolve issues effectively.
• Internal Collaboration: Work closely with product, marketing, and technical teams to align client needs with solution capabilities and roadmap priorities.
• Market Insight: Stay informed about Open Banking trends, regulatory developments, and competitive landscape to provide informed guidance to clients.

All About You
• Proven experience in account management, preferably within banking, payments, or fintech sectors.
• Solid understanding of Open Banking and Open Finance use cases such as payment initiation, and financial data services.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams and with senior stakeholders.
• Demonstrated ability to manage multiple client relationships and projects simultaneously in a fast-paced environment.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Fluent in English and ideally one other European language.
• Comfortable working independently and as part of a cross-functional team.
• Customer-first attitude with a passion for delivering value and driving client success.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.