Manager, Software Engineering

SessionM, a Mastercard Company, is a customer engagement platform empowering global brands to forge stronger and more profitable customer relationships. We partner with brands to drive marketing transformation through innovative technology and services. We are headquartered in Boston with offices around the world including Prague.

Role
We are looking for an experienced Engineering Manager to help us build towards the future. We are investing heavily in our platform and growing our team considerably.
Our Engineering Managers are focused on enabling the success of our engineering teams. This involves creating an environment where individuals can do their best work, grow to new heights, and collaborate in a transparent and rewarding way.
You will not be contributing to the code base, but if needed you will comfortable diving into the tech stack, the integration patterns, to provide technical feedback to your team members to help with their growth, and to increase your understanding of the platform.
What you'll be doing
• Formally lead and coach 2+ teams of engineers to build, enhance, and support multiple applications/services in the delivery of our market-facing platform.
• Work with business/product owners to develop and deliver on new services to introduce new products and bundles
• Recruit and hire the right talent
• Continuously engage and improve teams' performance by knowing your people, managing career development, creating opportunities and inspiring them
• Provide and facilitate timely feedback, coaching in the moment, and mentoring for staff at all levels
• Provide strategic thinking and leadership related to a wide range of applications and systems, or software-development methodologies
• Proactively share and seek knowledge within their Guild/Program to drive reuse of patterns/libraries/practices and enhance productivity
• Take on or start a range of initiatives and special projects as needed

All About You
• Leadership experience managing one or more high performing technical teams
• Comfortable giving and receiving critical feedback with a focus on collective improvement
• The ability to lead through guiding and enabling others to success
• Demonstrated ability to operate with independence and autonomy. Comfortable with ambiguity
• Experience building cloud-native software products as a platform at scale with a deep understanding of those platforms' capabilities and underlying technologies.
• Can debate with credibility the engineering delivery strategy with business teams, architects, engineers, and designers
• Can communicate to executives, peers, and staff with impact, eloquence, respect, and authenticity
• Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.