Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Studio EEMEA Lead
Manager, Product Management, Studio Lead, EEMEA
We are the global technology company behind the world's fastest payments networks. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We are a part of the Mastercard Product & Engineering organization, focused on bringing the best and most relevant technology, solutions, and innovation to our customers and partners. We are looking for an experienced and passionate senior specialist to manage and provide end-to-end support of the EEMEA regional Studio product management lifecycle process and governance to enable the design, development, testing and launch of solutions with agility and speed-to-market. The role of the Manager, EEMEA Studio Lead, requires a deep understanding of Mastercard products, innovation, services, and marketing capabilities. You will be a highly collaborative member of a cross-functional team to drive relevancy and differentiation with customers resulting in better relationships, market share and revenue growth.
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• Are you very organized and able to manage multiple competing requests in a timely manner?
• Can you analyze data, identify trends and report outcomes to tell a compelling story?
• Are you able to review, streamline processes and identify process improvements and drive change management?
Role:
Manager, Product Management, Studio Lead, EEMEA will:
• Manage Eastern Europe, Middle East and Africa (EEMEA) product councils and associated governance processes including product/solution pipeline, setting calendar and agenda for peer reviews and product council meetings, coordinating with responsible product owners and cross-functional partners, distribute and archive documentation, pre-reads and minutes and follow-up on meeting decisions to ensure that all items are closed.
• Manage change management process to streamline product management lifecycle process across the region by creating a systematic approach to manage transition from current state to desired future state.
• Assess product readiness for gating and provide guidance to product owners and cross-functional stakeholder on Studio framework, process flow and FAQs.
• Create monthly, quarterly, bi-annual, annual and YOY presentations and reports about regional product pipeline, readiness status, outcomes and success metrics.
• Track and maintain repository of regional product pipeline, reports, presentations and documentation for reporting, reference, and audit purposes.
• Develop and manage templates, tools, and materials to help stakeholders go through the Studio process efficiently and effectively.
• Manage feedback loops and channels to continuously improve EEMEA Market Studio product management lifecycle process and align globally and across regions.
• Undertake ad hoc initiatives and projects to continuously improve the process and/or adoption of the same in the region
• Educate internal stakeholders on the value, assets, and tools to adhere to Studio product lifecycle management process and methodology.
• Conduct one-on-one or group training, lunch-and-learn and knowledge sessions to create regional cross-functional awareness about the Studio framework for product owners and beyond the product community
• Represent EEMEA Region in global initiatives, projects, meetings and share regional perspective, nuance, context, lessons and ensure tools, processes and policies are relevant accordingly.
All About You:
• Excellent organization, detail-orientation, time management, critical thinking, execution and communication skills across a range of audiences, including senior leadership, and cross-functional stakeholders
• Strong project management, planning, data analytics and reporting skills. Highly organized and able to manage multiple priorities and meet deadlines
• Strong Microsoft Excel, PowerPoint, Domo proficiency
• Ability to work independently, has internal drive to proactively execute on deliverables with agility and speed, identify risks and next steps, and communicate to manage expectations with stakeholders and management in a timely fashion
• High learning agility and ability to quickly understand Mastercard's products and services, the payments ecosystem, customer economics and operations
• Ability to work with incomplete data and uncertainty, and adapt plans to new information, changing conditions and make decisions to drive positive results and outcomes
• Interpersonal skills to build relationships across many parts of the organization, and be a successful influencer
• Strong team player, decisive and results driven, and takes initiative
• Bachelor's degree required
• Experience in payments, operations, or consulting a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.