Manager, Product Experience Design

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Experience Design

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

As a Product Experience Designer at Real Time Payments Global you will be responsible for the customer experience of a new iteration of one of the world's leading B2B payment infrastructure solutions. This role would be working on the UX for multiple projects intended to form part of the national banking infrastructure for numerous countries worldwide. As part of a cross-disciplinary agile team you will be working alongside Product Managers, Product Owners and within a wider CX & Design team in a highly collaborative environment.

The ideal candidate will be a methodical and thorough UX designer who also has solid research skills. The candidate is required to have demonstrable experience conducting user research/usability testing along with the ability to run workshops, create detailed prototypes, journey maps and other deliverables to help communicate their ideas. They will be working collaboratively with a Lead UX researcher to deliver user research/usability testing and apply insights. They will need to be able to quickly get to grips with complex requirements and payments jargon to understand how best to simplify the user journey for our customers.

This role may also be involved in other projects from time to time, helping facilitate workshops, planning / executing user research projects in new markets, or building prototypes to demonstrate innovative new payment technologies.

Role

• Providing UX expertise within an agile product team

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.