Manager, Product Delivery

What you'll do
Provide pre-sales assistance for sales opportunities to prospective partners and customers (New Services), including installations, troubleshooting and training of our API Services.
Lead technical discussions to remove technical roadblocks and define API solution options
Act as an interface between our Sales/Business Development teams and internal customer support and development teams to resolve outstanding prospect and customer issues
Develop and perform product demonstrations and technical presentations via webinars or meetings
Work closely with customers in the design and implementation/integration of our API
Work to understand our prospects and customers technical business drivers and how to map these to our API
Work with our API product teams to outline customer requirements
What you'll need to be successful
2-4 years' experience in a sales engineering, implementation consultant, onboarding specialist or any combination of roles in which you worked with customers on installations, troubleshooting and training of API or similar technical services
A degree, college coursework or a combination of relevant work experience and training from which you gained a solid understanding of web applications and architectures
Ability to understand, apply and communicate platform and API features and capabilities, as well as understand web services technologies in a SaaS environment
Ability to quickly identify and recommend practical guidance during technical Q&A sessions
Strong written and verbal communication skills, including the ability to communicate professionally in a highly technical environment
Able to travel 1-2 times per quarter for customer consultations (...when travel is reasonable again)

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
Salt Lake City, Utah: $103,000 - $165,000 USD