Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Legal Operations
Overview
The Manager, Legal Operations, will lead the execution and continuous improvement of operational initiatives within the Law Department. This role partners closely with global and regional teams to enhance data-driven decision-making, streamline processes, and deliver scalable solutions that improve efficiency and performance. The ideal candidate will bring a strong analytical mindset, a passion for innovation, and a collaborative approach to driving operational excellence.
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Role
• Dashboard & Reporting Management
o Design, develop, and enhance the Law Department dashboard to provide actionable insights.
o Maintain and evolve KPI tracking systems, ensuring alignment with departmental goals.
o Consolidate and manage data from multiple sources including Contract Management Systems, GBSC, Outside Counsel, Procurement, platforms such as Archer, Anaqua, OneTrust, and others.
• Stakeholder Engagement & Requirements Gathering
o Collaborate with stakeholders across all levels of the Law Department to understand operational needs and define key performance indicators.
o Translate business requirements into technical specifications for reporting and analytics.
o Work with Technology and other Analytics teams to perform the activities.
• Data Visualization & Innovation
o Create impactful visualizations tailored to diverse audiences.
o Continuously innovate data representation methods to enhance clarity and decision-making.
• Project Execution & Delivery
o Lead and execute assigned Legal Operations initiatives with a focus on quality, timeliness, and measurable outcomes.
o Track project performance, manage launches, and identify opportunities for future enhancements.
• Process Optimization & Documentation
o Drive process improvements and standardization across legal operations.
o Develop business cases, internal documentation, and go-to-market strategies to support operational initiatives.
• Budget Management
o Create the annual budget of the area collecting information from previous years and stakeholders.
o Track, monitor and control the area spending, forecasts and alignment with budget.
o Work with Finance and other areas to integrate and get alignment.
All About You
• Strong analytical skills with experience managing dashboards, databases, and KPI calculations.
• Proven ability to execute complex projects through collaboration and influence.
• Ability to build and evaluate business cases, including cost-benefit and ROI analysis.
• Experience leading cross-functional teams in process analysis, design, and optimization.
• Excellent written and verbal communication skills, with the ability to engage diverse audiences.
• Comfortable navigating ambiguity and solving complex problems.
• Customer-centric mindset with a focus on enhancing user experience.
• Passion for continuous improvement and leveraging external best practices.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.