Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Business Process Improvement
Job Title
Director, Advisors & Consulting Services Team Operations
Overview
The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
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Within the Services organization, the Advisors & Consulting Services organization is responsible for delivering our various products and solutions to clients. A&CS is charged with combining professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of its clients, enhance Mastercard's strategic and tactical performance and establish Mastercard's global thought-leadership preeminence. The Insights and Enablement team supporting A&CS aims at constantly improving the overall efficiency of its Business, Finance and People processes.
The role of the Manager, A&CS Insights & Enablement is to work very closely with Regional, Cluster and Squad leaders as well as stakeholders across Services organization to ensure the A&CS organization is effectively executing against our strategy as well as drive engagement within our teams.
Role
• Design and manage business transformational programs and initiatives across various business areas and processes for Advisors & Consulting Services team;
• Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives;
• Design and revise end user digital journey to support existing and new business processes and ensure best UI for system users
• Lead change management campaigns to support ongoing transformative initiatives.
All about you
Essential skills and experience:
• Partner at heart - Needs to work in very close partnership with multiple stakeholders across the organization
• Experience in Digital Transformation - Optimization of user experience in core systems and alignment with business process
• Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
• Project Manager - Able to manage multiple priorities simultaneously
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.