Manager, Business Administration

Title and Summary

Manager, Business Administration

Job Description Summary
Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

The Manager, Business Administration will report into the Global Markets and Localisation Chief of Staff (COS). This team is responsible for working cross-functionally to ensure operational efficiencies and alignment with an emphasis on the team communications, executive updates, driving employee engagement and team culture.

The Manager, Business Administration is primarily responsible for:

• Operational efficiencies: drives meeting cadence, templates, agendas, follow-ups, etc.

• Town Halls for the team: preparation and execution including agendas, presentations and talking points

• Executive Updates: including but not limited to quarterly business reviews, quarterly operating reviews, and KPI and metric tracking

• Internal team communications: writes and distributes Teams posts, newsletters, updates SharePoint site and celebrates wins/milestones and success stories. through various channels (internal websites, articles, etc.) Identifies ways to highlight our leadership team both within our group and within the broader Mastercard organization

• Strategic projects: rallies around key projects which hold significant importance to the leadership team and other groups

• Employee engagement: runs our team engagement initiative to bring our global team together as one - event coordination, volunteer management, strategic planning, executive updates and more

• Cross functional liaison: ensures all relevant parties come together as needed, including project management, coordination across teams, and executive visibility into progress and deliverables

• support analytical methods that drive efficiencies and ensure consistent and reliable results in support of organizational planning and decision-making.

• Supports the implementation of technologies that enable seamless collection, tracking, and benchmarking of business and operational performance data in real time.

All About You:

• The Manager will have a keen interest in strategy and operations working in an emerging part of the business that moves quickly and requires attention to detail, innovative problem-solving, and the ability to prioritize and manage multiple tasks at once
• Strong interpersonal and communication skills and ability to build relationships and interact effectively with individuals at all levels and geographies across the organization both in-person and virtually
• Excellent written and verbal communication skills is a must
• Highly organized with ability to manage competing priorities and coordinate multiple projects with a sense of urgency. Strong project management and organizational skills with the ability to flex and pivot to meet the needs of the business
• Prior experience in a project management and operations or marketing/communications role
• High energy and can-do attitude. Actively seeks responsibility and takes pride in delivering the highest quality results. Passion for people and the future of tech
• Ability to adopt a broad perspective and link business strategies to specific initiatives.
• Top notch communication skills whereby you can lead and prepare professional-looking presentations with strong story line.
• Strong work ethic with a will-to-win and demonstrated personal excellence.
• Entrepreneurial mindset: eager to learn about new topics and apply business acumen to drive value.
• Experience in emerging technologies highly valued.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.