Manager, Analytics and Insights

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Analytics and Insights

Overview:
We believe that the best decisions happen through data, blending the rigor of business analytics with the empathy and depth of user research to drive faster, smarter, and more customer-centered decisions across the organization.
We're looking for an Analytics & Insights Manager to join our growing team, who blends analytical rigor of business and product analytics with the mindset and methods of quantitative research -ideal for someone who wants to go beyond dashboards and dive deep into how people interact with our products and what drives outcomes.
This is a strategic function designed to elevate how we use data-not just to report on what happened, but to shape what comes next. Our team sits at the intersection of product, design, engineering, helping to mature our data capabilities, uncover actionable insights, and ensure that every decision keeps the customer at the center.
You will work closely with partners across Product, Engineering, and Design to define what success looks like, build measurement frameworks, conduct custom analyses, and deliver compelling insights that drive decisions. As a member of a growing and maturing team, you'll help lay the foundation for how data is created, used, and scaled across the company.

Key Responsibilities
• Define and track product, user, and business performance metrics to guide teams and measure impact
• Work with key stakeholders to design and deliver custom data analyses using structured metrics, dashboards, and reporting packages tailored to specific decision-making needs
• Translate complex data into clear, insightful narratives that inform strategy and business priorities
• Design and execute quantitative research studies (e.g., surveys, experiments, behavioral analysis) to answer critical product and user questions
• Create and manage scalable data sets and pipelines that support recurring and ad hoc analysis
• Lead measurement efforts that connect user behavior, product performance, and business outcomes
• Conduct segmentation, retention analysis, funnel diagnostics, and opportunity sizing
• Collaborate with qualitative researchers to create mixed-methods insights that tell a full story
• Help mature the team's analytical toolkit, building standards, documentation, and practices
• Stay on the forefront of the analytics discipline by researching and recommending new tools and techniques to improve how we work
Experience
• A strategic problem-solver who combines analytical depth with focus on customer experience
• Fluent in both data analytics and quantitative research approaches
• Comfortable working across disciplines-able to connect the dots between user needs, product performance, and business goals
• Excited to contribute to a growing function and help shape how data is used at scale
• Collaborative, curious, and motivated by delivering insights that drive real impact

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.