Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Want more jobs like this?
Get Account Management jobs in Beipiao, China delivered to your inbox every week.
Title and Summary
Manager, Account Management
This position will be responsible to maintaining and growing the relationship with the HQ and branches. This will be in charge of the clients' satisfaction and generating new sales in Cross-selling and Up-selling.
This is an individual contributor role responsible for identifying and resolving issues of moderate complexity and leading operational implementations. This position requires strong execution and analytical abilities.
Responsibilities
• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers' individual needs
• Generate new business through cross-selling and up-selling of company's product features and services within existing clients. (up-selling and cross-selling)
• Resolve conflicts and provide solutions to customers in a timely manner
Generate Account plan
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Actively work with the client to identify strategic opportunities and operational cost efficiencies, lead moderately complex assignments that are diverse in scope, and search out appropriate courses of action.
• Research and resolve client's business and transaction processing and billing issues by obtaining and examining all relevant information to figure out the cause and facilitate resolution.
• Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advice on performance both internally and externally as appropriate.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.