Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Lead Technical Product Manager - Threat Protection
About The Role:
Threat Protection is a suite of PaaS / cloud-based cyber security products providing:
- DDOS mitigation
- Web Application Firewall
- Bot Protection
We combine unique threat intelligence with cutting edge data science and machine learning techniques to provide marketing leading security solutions. You can read more about the product at https://baffinbaynetworks.com/our-solutions
Operating high-capacity infrastructure from data centers globally, the product provides mission-critical cyber security for SMBs and enterprises, mitigating the largest and most complicated DDOS attacks and application layer attacks. The solution offers three onboarding methods:
- Layer 4 TCP / UDP proxy providing packet inspection and DDOS mitigation for all ports and protocols. Also available with BGP-based onboarding.
- Layer 7 / HTTP(S) reverse proxy for full HTTP inspection, providing application layer rate limiting, Web Application Firewall, bot protection and other application layer protections.
We are seeking a strong Technical Product Manager to join our dynamic team, owning technical product strategy for the future evolution of Threat Protection and related products. You'll work with colleagues around the world to help Mastercard position Threat Protection as a market-leading cybersecurity product.
There may be a requirement for some limited travel.
Experience:
- Experience in one or more of the following areas: product management, solutions engineering, software engineering, network engineering, platform architecture.
- Strong understanding of how the internet works (including all layers of the OSI model) and comfortable talking about mainstream internet technologies and standards including DNS, HTTP, TLS, TCP / UDP, BGP.
- A broad grasp of internet security solutions and general cyber security best practices. Demonstrable interest in security and internet technologies.
- Some understanding of threat intelligence and how it can be used effectively in a security solution.
- Excellent written and verbal communicator, comfortable communicating with technical and non-technical stakeholders. Experienced at producing highly detailed internal technical documentation as well as customer-facing content.
Responsibilities:
- Work with Product Management colleagues to define and execute a technical product strategy.
- Write stories, product requirement documents and specifications.
- Collaborate with Engineering and Program Management teams, to drive an effective DevOps-based product development lifecycle.
- Collaborate with all stakeholders to prioritise workload and roadmap and ensure tasks are accurately defined, tracked, and executed.
- Collaborate with Engineering / Platform Operations to ensure the platform operates to market-leading resiliency and quality standards. Customers depend on the service operating effectively 24/7/365.
- Owns all product documentation, both internal and external facing. Ensuring that all aspects of the product development lifecycle and platform infrastructure are appropriately documented. Collaborate with the support team to produce and update customer support documentation.
- Carry out market research and competitive analyses to help shape product strategy.
- Collaborate with engineering, customer support and customer success teams to deal appropriately with service incidents, customer escalations and feature requests.
- Collaborate with sales, solutions engineering and marketing teams to produce appropriate customer-facing documentation and materials, and support the technical aspects of RFP responses when necessary.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.