Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Key Management Services Analyst II
Overview
As part of the Key Management Delivery (KMD) team, the job holder will be responsible for the day-to-day delivery and support of the various security services managed by KMD including performing the exchange of cryptographic keys with MasterCard customers on a global basis, adhering to strict security procedures and standards and communicating with customers via email and phone.
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These services include:
• The secure processing of transactions using features such as PIN, CVC, EMV chip and PayPass cryptographic functionality.
• The management of several MasterCard Certification Authorities for the provisioning of PKI certificates used for EMV Chip off-line capabilities, certificates supporting MasterCard internal infrastructure, SecureCode implementations.
Role
• Project manage the exchange of cryptographic keys and related material between MasterCard and its customers for the enablement and continuity of the services offered.
• Operate the security and key management systems used by the KMD within the boundaries of operational and security procedures.
• Provide support to both internal and external customers, on both specific technical questions relating to the services as well as general operational or procedural aspects.
• Participate in the operational set-up of new security services offered by MasterCard and in the improvement of the operational efficiency of existing services.
All About You
• Graduate or equivalent education
• Knowledge /Experience (preferred)
• Knowledge of payment authorization systems
• Technical and basic knowledge of IT Security and cryptography
• Customer service background
• Fluent in English, both verbal and written, Spanish is a plus.
• Well organized and detail oriented
• Possesses strong customer support and communication skills, both verbal and written, and strong relationship and collaborative skills.
• Willingness and ability to learn and take on challenging opportunities and to work as a member of diverse and geographically distributed team
• Accurate and possess analytical skills with the ability to think 'outside the box'
• Flexible and capable to multi-task and cope with emergency and stressful situations
• Must have the ability to work in a team in a cooperative and structured manner
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.