Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Issuer Account Management
Overview
The Manager, Account Management is responsible for the account management and growth strategies for our large, strategic Financial Institution customer base. In this customer facing position, you are responsible for growing and protecting revenue and relationships for the Ethoca business, one of Mastercard's fastest growing acquisitions. Customer focus for this role consists of high-profile, strategic issuing banks in Europe and EEMEA. If you are a strong, capable collaborator with measurable success delivering incremental value to customer and company ...this could be the opportunity for you.
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Role
Overall responsibility for the management of a portfolio of strategic Financial Institution accounts to drive product retention, optimization, and cross-sell opportunities for Ethoca, a Mastercard company.
• Understand customer needs to identify sales opportunities and actively build/manage an opportunity pipeline
• Ability to build and maintain internal relationships with senior management and key stakeholders across the business, gaining support for the strategic direction of the Ethoca book of business
• Develop and execute account plans that drive direct and indirect revenue and keeps our customers loving us
• Own specific account relationships; acting as first point of customer contact and driving partnership and engagement growth
• Lead day-to-day FI customer interactions including handling queries, preparing data insights, communicating strategic messages and quarterly business reviews
• Partner with multiple internal stakeholders, including Sales, Technology, Engineering, Customer Success, Legal, Product, and to work closely with other members of the account team to drive results
• Ensure a customer first delivery, managing stakeholders to deliver best-in-class service, partnerships, insights, and value to the customer
• Prepare presentations for internal and external management
• Ensure all reporting is prepared and delivered as required both internally and externally
Required Skills and Experience:
• 5+ years managing customers and revenue with demonstrable success delivering on growth/acceleration targets.
• You will be responsible for driving Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as forecasting and pipeline management.
• You will lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.
• Ideal candidate has highly developed account management skills and personal experience managing and/or selling to tier 1 & 2 customers including managing RFPs, ROIs, opportunity pipelines, etc.
• Previous experience in payments industry and additional languages preferred.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.