Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Technology Account Management (Real Time Payments)
Overview
As the Director, Technology Account Management (Real Time Payments) role, you will be responsible for ensuring timely delivery and execution of MasterCard's Real Time Payments (RTP) Products & Services to operators and clients in the Philippines. This role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully. Key responsibilities will include technical and operational support, program management, client implementation and onboarding, release management, client training, production support, and coordinating delivery priorities with stakeholders.
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The Role
• Lead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners.
• Provide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process.
• Offer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators.
• Act as the primary technical contact for clients, operators, and cross-functional teams.
• Support production migration for clients, address settlement-related issues, and ensure timely delivery of reports.
• Facilitate release management and training, support clients on regression testing and troubleshooting
• Contribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
• Conduct regular training sessions for clients, vendors, and relevant industry authorities.
All About You
• Proven experience in the Real Time Payment Industry, especially in Technical Account Management or Application Support.
• Familiarity with ISO20022 message format, API integration, network, database, and system integration.
• Knowledge of tools like Dynatrace, Splunk, NETSCOUNT, SQL query.
• Successful implementation of Realtime Payment solutions for multiple clients and complex systems.
• Good understanding of client needs, industry trends, regulatory requirements, and competitive landscape.
• Excellent communication skills to explain technical issues clearly.
• Flexibility to prioritize and support work outside of working hours, if required
• Education qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent will be preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.