Director, Progam Management

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

About the Role:
The Global Program Manager will establish a formal structure and methodology to track progress across all synergies. The responsibilities will include tracking and reporting on progress to build, test, launch/deploy and optimize each threat intelligence solution/synergy. Responsibilities also include establishing and tracking KPIs, tracking and reporting deviations and risks, and coordinating corrective actions. Role holder will also serve as main liaison to Integration Management Office and lead preparation of progress and management reporting including to the executive committee responsible for the RF integration.

Role & Responsibilities:
• Support Mastercard's synergies across all regions, initially focusing on Mastercard Threat Intelligence but quickly expanding scope to all synergies according to their launch/roll-out plans.
• Report on Studio progress for all synergies in development and go-to-market strategies for synergies launched and/or being rolled-out.
• Track performance KPI's (including opt-outs, utilization, win-backs, revenue, etc.)
• Work with Product teams to develop product roadmaps and support customer onboarding and training materials.
• Summarize reporting of customer pipelines for new and existing threat intelligence solutions.
• Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
• Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products.

All About You:
• Expertise in cyber threat intelligence and information security. (Familiarity with commercial cyber threat intelligence platforms and solutions is a plus).
• Experience in the payments or financial sector.
• Strong background in product development from concept to market launch.
• Skilled in business case development and financial presentations.
• Experience managing vendors and suppliers, including RFPs and contracts.
• Proven ability to work across teams and collaborate effectively.
Education & Competencies:
• Bachelor's degree and at least 8 years of commercial cybersecurity experience.
• Excellent communication skills, both oral and written.
• Experience delivering client-focused outcomes.

#securitysolutions

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.