Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Operations
"Overview:
The Director of Payments will play a critical role in defining and executing the strategy for our payments operations division. This position entails leading a team of professionals, managing relationships with key stakeholders, and ensuring the delivery key metrics on the Payout partners. The ideal candidate should have a deep understanding of the payments ecosystem, strong leadership skills, and the ability to drive strategic initiatives.
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Responsibilities:
• Develop and implement the strategic vision for the payments operations team that is aligned with the company's overall objectives
• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and excellence
• Enhance operational processes and recommended improvements that resulted in positive business outcomes
• Build and maintain strong relationships with key stakeholders, payment processors
• Drive innovation by identifying and implementing new processes and technologies
• Ensure the efficient and effective operation of the department
• Resolve complex payout issues in a timely manner
• Deliver comprehensive KPI reports to stakeholders that assess and monitor the health and performance of the payout network, ensuring actionable insights and data-driven decisions
Experiences and Skills:
• Experienced in project management, process improvement and optimization
• Extensive knowledge in the cross border/money transfer network
• Strong analytical, problem-solving and decision-making skills
• Proficient in data analysis tools and software
• Ability to work independently and effectively in a fast paced and dynamic environment
• Have experience in managing a team, setting realistic goals and consistently evaluating performance
• Excellent written and verbal English communications skills and interpersonal abilities
Qualifications:
Education: Bachelor's degree in Finance, Business Administration or a related field
Experience: 5 years minimum experience in a leadership role, in the financial services or payments industry"
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.