Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Director, Product Management Consulting (Authentication, Authorization & Fraud)
Join MasterCard Data & Services, a hub of innovation driving smarter decisions and exceptional outcomes globally. We're at the forefront of leveraging anonymized, real-time transaction data, robust software platforms, and unparalleled expertise to empower industries and geographies.
OVERVIEW
At MasterCard, our Data & Services division empowers customers across diverse sectors such as financial institutions, retail, telecommunications, and travel. We're seeking a Director to drive the launch and evolution of our Portfolio Advisor product within the Consulting & Innovation business.
About Product Management at Mastercard:
As part of our team, you'll shape products and solutions that deliver profound customer value. You'll balance long-term product strategy with current demands, understanding technical, competitive, and commercial landscapes. We collaborate cross-functionally, ensuring commercial success alongside technical excellence, and craft globally-relevant, scalable solutions that cater to diverse customer segments.
ROLE
Jointly own product strategy and roadmap for specific product(s) and work closely with the technical co-owner to:
• Partner with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives and market trends
• Design and evolve product concept: design and conduct user research, including interviews with customers as well as Mastercard/Data & Services subject matter experts in order to deepen understanding of customers' pain points, motivations and opportunities and define/iterate the product roadmap accordingly
• Design and execute communication strategy to achieve activation and sustained product usage
• Drive commercialization, manage P&L, working closely with regional product leads
• Ensure alignment with broader consulting product roadmap by definition of up-/cross-sell opportunities
• Build strong working relationships with a diverse group of internal and external stakeholders
• Ensure expert customer support outcomes by managing open ticket SLA/prioritization with Practice contributors and subject matter experts
Own the content strategy and roadmap:
• Design and evolve high-quality content, capture user feedback, conduct user testing, define/iterate content roadmap accordingly.
• Develop and manage knowledge framework
• Develop and manage knowledge partners and sources (e.g. ACS, P&E)
• Provide input to business requirements leading to platform enhancements
• Ensure expert customer support outcomes by coordinating and monitoring the timely and high-quality provision of specialist user support in relation to the Ask-an-Expert functionality
• Ensure continuous alignment with/active contribution to Authentication, Authorization & Fraud Practice in Data & Services
ALL ABOUT YOU
• Payments/banking expertise and experience
• Experience in card payment transaction processing, esp. authentication, authorization and fraud prevention
• Experience in strategy consulting for clients in the financial services industry
• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
• Natural problem solver: analytical, curious with a "can-do" attitude; solutions-oriented skillset and fact-driven approach to product development
• Collaborative team player: proven track record in collaborating with multiple cross-functional (both internal and external) teams across multiple locations; exceptional in facilitating challenging conversations and managing ambiguity
• Agile product management in consulting products, gathering input for product requirements, market and product plans, marketing research, pricing, business case development
• Organizational skills and project management: ability to deal with multiple and competing priorities, structure and manage work streams, set clear expectations and deadlines, manage financials
• Excellent written and verbal communication skills: ability to engage and influence at all levels, make the complex simple and interface with senior leadership
• Passion for technology and leveraging it to solve complex challenges
• Experience in managing analytical solutions designed for payments or related financial services sectors preferred
• Experience in designing, executing and distilling user research to drive value for the customer, an outstanding user experience and stickiness a plus
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.