Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Development - Resiliency Management
Director, Product Development - Resiliency Management
Issuers face a myriad of authorization risks that come in many forms. Crisis events, such as cyberattacks or natural disasters, complex payment rails and systems, and evolving regulatory demands, like DORA all create disruption to the payment experience. The Mastercard Payment Resiliency team manages a suite of solutions to mitigate these risks. It is critical to ensure a frictionless cardholder experience and uphold the integrity of the Mastercard brand by providing on-behalf authorization decisioning, at any time, for any reason.
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As Director, Product Development - Resiliency Management, you will help deliver on our strategy of offering industry leading authorization solutions, promoting Stand-In and On-Demand Decisioning as critical Payment Resiliency solutions. You will collaborate with cross-functional teams to aid in the creation and enhancement of resiliency products, drive utilization through customer education, and ultimately support the improvement of customer performance and profitability.
We're seeking a collaborative and results-oriented product professional who thrives in a dynamic, fast-paced environment. You are passionate about the cardholder experience, driving issuer change, and delivering impactful solutions. As a natural leader and team player, you excel in building relationships and driving strategic outcomes with energy, creativity, and accountability.
Primary Responsibilities:
• Function as the Payment Resiliency Solutions SME in MEA and AP
• Work closely with regional sales and account management teams to support the growth of Stand-In and On-Demand Decisioning
• Partner with Advisors Consulting Services to drive Stand-In performance improvement and to define On-Demand Decisioning use case opportunities as part of ACS auth engagements
• Collaborate closely with local Customer Success and Service Business Leads by providing SME guidance and recommendations in support of their optimization efforts
• Craft and present clear and compelling business cases to stakeholders to secure buy-in for product utilization
• Work with engineering to enhance Resiliency offerings because of direct customer feedback
• Identify issues, risks, and dependencies to track product development
• Conduct market research to identify industry trends and competitive analysis
All About You:
• Ability to work in a fast-paced, cross-functional environment. Works to establish priorities and clear milestones and works with urgency to drive the delivery of tangible outcomes.
• A problem-solver mindset with a focus on delivering value to the business and end-users. Experience working directly with partners and customers.
• Excellent leadership, communication, and stakeholder management skills. Demonstrated success in both building relationships and working independently.
• Strong attention to detail and ability to structure tasks efficient while managing multiple projects simultaneously. A natural self-starter - analyzing complex issues, identifying opportunities, and developing actionable plans.
• Familiarity with authorization decisioning and related concepts
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.