Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
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Title and Summary
Director Product Development - MDES Fraud
Overview
MDES, as a platform that enables payment cards to be digitized, fundamentally makes payments more secure.
Through a series of enhancements, we should be able to:
• Detect and measurably reduce fraud
• Provide a series of tools, and resources to reduce fraud
• Educate internal and external stakeholders
The Director Product Development - Fraud products will be responsible for bringing products that can detect and reduce the fraud risk working together with other fraud teams specially related with data analysis and fraud detection.
The Director Product Development - Fraud products need to have knowledge not only of product processes but also specifically with fraud and be proactive in terms of ideas to avoid financial losses due to fraud attacks.
Responsibilities
• Drives New Product Development including exploration of new opportunity spaces, contributing to Product strategy and partnering with cross-functional teams to design, develop and deliver new Products that drive incremental revenues for Mastercard
• Demonstrates a full understanding of market dynamics including Regulatory, Legal, Competitive and Technology landscapes
• Evaluates and prioritizes Global and/or Regional product ideas, markets and opportunities and determines with which projects to initiate the development process
• Following successful Prototyping, leverage a thorough understanding of the Software Development Lifecycle to partner with Product Management - Technical and Software Development Guilds to develop scalable Products for launch, ensuring that initial build effort concludes on time and budget
• Collaborates with cross-functional stakeholders in Legal, Data Privacy, Delivery, Finance, Marketing, Sales, etc. to ensure that the new Product has a robust go-to-market plan focused on speed to market and ease of delivery
• Partner with Servicing teams to ensure that the new Product has a robust E2E servicing plan that enables a great end user and customer experience
• Partners with Product Management to Commercialize new Products, providing a seamless handover supported by a robust 18-month roadmap including CX, Revenue, and Product Quality enhancements
• Provide regular coaching and feedback to new team members and partners to grow individual functional skills, experience and leadership capabilities
• Demonstrate a commitment to continuous learning by leveraging the learning and development curriculum to augment existing knowledge, skills and experiences
• Develop talent and provide timely feedback, coaching in the moment, and mentoring
• Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.
Requirements
• Experience building winning business cases by formulating quality epics (objectives) and translating them into stories (key details)
• Strong track record at synthesizing products and services from multiple functional areas into value propositions that align with regional or local customer needs
• Excellent attention to detail, ability to read and interpret data and discern between valuable and not relevant information
• Experience contributing data-driven product ideas that were accepted for development and/or enhancement by senior leaders
• Proficient Excel or any other worksheets software
• Ideally some experience of testing, and software quality
• Strong experience in fraud analysis and prevention in large scale financial systems
• Experience in card payments and/or digital payments/tokenization preferred
• Understands and can explain the business context and the associated customer use cases
• Verbal and written communication is clear and concise
• Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.