Director of Stakeholder Engagement - Services Technology

In addition to expert communication skills, this role requires a thoughtful approach to stakeholder engagement-developing and executing strategies to inform, align, and inspire internal and external audiences. The role will foster relationships across business units, ensure consistent messaging, and serve as a trusted voice for Services Technology initiatives.
The Services Technology team at Mastercard is responsible for the Services engineering and technology estate, including data infrastructure, analytical tools, critical technology platforms such as the Data Warehouse and Decision Management Platform, our acquired Services technology assets, and the engineering teams supporting each of our four Services product groups.

Role
Strategic Storytelling & Communication
• Translate complex technical and engineering concepts into clear, compelling narratives for key stakeholders, including senior executives.
• Articulate the value of Services Technology initiatives through data-driven storytelling and tailored messaging that supports organizational understanding and alignment.
• Use visual storytelling, technical writing, and data visualization to support executive presentations, strategic updates, and stakeholder engagement materials.
Design Enablement & User-Centered Thinking
• Apply communication strategies to develop structured messaging frameworks that clarify and elevate complex ideas.
• Support operational excellence by coordinating updates for QBRs, Town Halls, and other key activities.
Stakeholder Engagement & Influence
• Develop and implement stakeholder engagement strategies that identify key audiences, understand their needs, and tailor messaging to drive alignment and support.
• Build and maintain strong relationships with internal stakeholders, including product, engineering, operations, and executive leadership teams. This role will also partner closely with the marketing and communications organizations across Services and Mastercard Technology.
• Track and evaluate the effectiveness of engagement strategies, using feedback and analytics to continuously improve communication and alignment.

All About You
• Proven experience in a technical, design, or communications-focused role with a strong emphasis on storytelling, stakeholder engagement, and cross-functional leadership.
• Background in communication, with hands-on experience in stakeholder engagement, technical storytelling, and structured communication.
• Exceptional communication skills, with the ability to simplify and convey technical topics to diverse audiences.
• Data-driven mindset with experience using analytics to support narratives and influence decisions.
• Highly organized and detail-oriented; able to manage multiple priorities in a fast-paced environment.
• Intellectually curious, adaptable, and energized by ambiguity and change.
• Strong interpersonal skills and the ability to build relationships across technical and business teams.
• Experience working directly with customers and translating their needs into actionable insights for engineering teams.
• Preference for candidates with experience managing both highly technical and business/product stakeholders in technology-driven environments.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges
Arlington, Virginia: $147,000 - $236,000 USD

Atlanta, Georgia: $128,000 - $205,000 USD

New York City, New York: $154,000 - $246,000 USD

O'Fallon, Missouri: $128,000 - $205,000 USD

Purchase, New York: $147,000 - $236,000 USD