Director, Chief of Staff - Global Acceptance and Merchant Solutions

As the central point of contact, this role will have opportunities to engage with all aspects of the business, all levels of the organization, executive priorities, program objectives, and strategic thought leadership

The Director will report to the EVP, Global Acceptance & Merchant Solutions working closely with their leadership team, and various leadership stakeholders to drive key projects and initiatives.

Role

• Support the EVP, Global Acceptance & Merchant Solutions through coordination of executive priorities, program objectives, and strategic thought leadership.
• Support the execution of the Global Acceptance &Merchant Solutions strategic priorities by collaborating closely with the office of the Chief Product Officer, the broader Core Payments Product, Engineering, Regional Product Leadership and broader Mastercard organization
• Develop executive presentations and messaging for internal audiences (e.g., Quarterly Business Reviews, Governance meetings, business updates, Teams Channel); facilitate transparent and effective communication across the organization.
• Shape external-facing narratives with strong analytic support and product knowledge.
• Drive business reporting ensuring operational excellence, including coordinating updates into Core Payments QOR, Earnings, and other Investor Relations activities; identify insights and make meaningful recommendations as needed.
• Lead implementation of employee communication and engagement initiatives (e.g., Town Hall meetings, directs meetings, Leadership offsites, Community engagements); and partnering with Leadership team to ensure effective cascade of business insight and updates.
• Tackle complex business problems with limited definition, uncover root causes, leverage raw data and dashboard to drive analysis, develop solutions, and translate into specific recommendations for action.
• Support the EVP, Global Acceptance & Merchant Solutions across engagements, including oral and written communications and presentation preparations, ensuring timely execution.
• Lead projects and initiatives, as delegated by EVP, Global Acceptance & Merchant Solutions on their behalf

All About You

• Proven experience in executive/leadership communications and business reporting, translating strategies to execution plans.
• Excellent writing skills, ability to "storyboard" and develop visually compelling presentations with clear logic and structure.
• Highly organized and detail-oriented; proficient in managing competing priorities and proactively multi-tasking in a fast-paced, deadline-driven environment.
• Ability to drive collaboration and build consensus across multiple stakeholders and build influence in a global environment
• Intellectually curious with an entrepreneurial attitude and a results-driven mindset.
• Flexible and creative, able to not only adapt but also excel under pressure and thrive in a constantly changing environment.
• Strong interpersonal and communication skills, and ability to build relationships and interact effectively with individuals at all levels.
• Trusted partner who can manage sensitive information and maintain confidentiality.
• Experience in financial services and digital payments with an understanding of competitive offerings and industry trends is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Client-provided location(s): Dubai, United Arab Emirates

Job ID: Mastercard-22331_R-258811

Employment Type: OTHER

Posted: 2025-08-27T19:32:32