Director, Account Management LAC

Title and Summary

Director, Account Management LAC

The Director, Account Management is responsible for the account management and growth strategies for our LAC region Financial Institution and Merchant customer base. In this customer facing position, you are responsible for growing and protecting revenue and relationships for the Ethoca business, one of C&I's fastest growing acquisitions. Customer focus for this role consists of issuing banks and merchants in Latin Amercian Caribbean region. If you are a strong, capable collaborator with measurable success delivering incremental value to customer and company this could be the opportunity for you.

Role
Overall responsibility for the management of a portfolio of current Financial Institution and merchant customer base to drive product retention, optimization, and cross-sell opportunities for Ethoca, a Dispute Management suite of Cyber and Intelligence products and services.

• Understand customer needs to identify sales opportunities and actively build/manage an opportunity pipeline
• Ability to build and maintain internal relationships with senior management and key stakeholders across the business, gaining support for the strategic direction of the Ethoca book of business
• Develop and execute account plans that drive direct and indirect revenue and keeps our customers loving us
• Own specific account relationships; acting as first point of customer contact and driving partnership and engagement growth
• Lead day-to-day customer interactions including handling queries, preparing data insights, communicating strategic messages and quarterly business reviews
• Partner with multiple internal stakeholders, including Sales, Technology, Engineering, Customer Success, Legal, Product, and to work closely with other members of the account team to drive results
• Ensure a customer first delivery, managing stakeholders to deliver best-in-class service, partnerships, insights, and value to the customer
• Prepare presentations for internal and external management
• Ensure all reporting is prepared and delivered as required both internally and externally

Required Skills and Experience:
• Fluency in Portuguese/English and Intermediate Spanish required.
• Responsible for driving Mastercard revenue growth and be comfortable developing business cases including ROI analyses as well as forecasting and pipeline management.
• You will lead negotiations with partners and with internal stakeholders and develop terms sheets and contracts.
• Ideal candidate has highly developed account management skills and personal experience managing and/or selling to tier 1 & 2 customers including managing RFP's, ROI's, opportunity pipelines, etc.
• Previous experience in payments industry preferred.
• Some public speaking required and ability to travel unrestricted

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.