Director, Account Management
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Account Management
Overview
The Mastercard Mexico team is looking for a Director, Account Management for strategic regional clients. This role oversees client relationships, manages account teams, and develops strategies to drive revenue growth and client satisfaction. This includes aligning account strategies with company goals, advocating for client needs internally, and ensuring the organization meets client expectations.
As a Director, Account Management, you are a sales-driven professional with a deep understanding of local market dynamics, customer needs, payments & cross-border products positioning. You will work closely with Product Leads, Transfer Solutions leads, and other key market stakeholders to define goals and implement initiatives aligned with the country's mission and long-term strategy.
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Role
• Develop and execute account strategies for key clients in alignment with regional Strategy.
• Build and maintain a robust pipeline of opportunities, aligned to industry trends and corporate priorities in the region.
• Collaborate with internal teams (Product, Account Management, Data & Services) to develop tailored value propositions for existing and new portfolios.
• Serve as a strategic advisor to the client, proposing scalable solutions that leverage Mastercard's platforms and services
• Build and maintain strong relationships with clients
• Contribute to local and regional initiatives that support Mastercard's role in driving economic development.
All About You
• Bachelor's degree in finance, Economics, Business Administration, or related field.
• Leadership presence with the ability to develop and maintain high quality relationships across stakeholders in organization and C-suite level of customers/partners
• Ability to thrive in a new and fast paced environment and work effectively in a highly matrixed organization
• Analytical skills combined with operational experience
• Extensive experience in account management, leadership and strategic planning.
• Strong analytical, communication, and decision-making skills.
• Proven track record of strategic planning and business development.
• Building strong relationships with clients, communicating effectively, and negotiating contracts and renewals
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- Health Reimbursement Account
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- On-site/Nearby Childcare
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Some Meals Provided
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
- 401(K)
- Company Equity
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
- Shadowing Opportunities
Diversity and Inclusion
- Employee Resource Groups (ERG)