Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Customer Technical Analyst I
Overview
The Customer Due Diligence team is looking for a Compliance Analyst to help ensure we maintain the highest standards in our fight against money laundering and financial crime. This role is part of our first line of defence, and the successful candidate will be responsible for reviewing anti-money laundering (AML) cases, handling customer outreach, and ensuring ongoing due diligence (ODD) processes are executed efficiently and professionally.
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The ideal candidate is passionate about compliance, detail-oriented, motivated by structure and process, and has excellent communication skills, particularly in customer interactions.
Role
In this client-facing position, you will:
Conduct customer due diligence and enhanced due diligence reviews in line with internal policies and regulatory requirements.
Assess and process AML cases, ensuring documentation and risk assessments are completed accurately and on time.
Initiate and follow up on ongoing due diligence (ODD) requests.
Engage with customers via phone and email to gather necessary documentation or clarify case-related questions.
Act as the first line of defence in identifying suspicious activity and escalating appropriately.
Collaborate with compliance and operations teams to ensure seamless case handling.
Contribute to the continuous improvement of internal processes and customer experience.
All About You
The ideal candidate for this position should:
Demonstrate solid knowledge of AML principles and regulatory frameworks.
Be skilled in conducting investigations and reviewing customer profiles for compliance risks.
Communicate confidently and professionally with customers, both verbally and in writing.
Handle multiple tasks with a strong sense of prioritization and attention to detail.
Show initiative and responsibility in completing tasks independently while contributing to a team environment.
Desirable or Additional Capabilities
Experience working with customer-facing compliance roles (e.g. KYC, AML, or onboarding).
Comfortable handling sensitive information with discretion.
Fluent in English and a Scandinavian language (Danish preferred).
Familiarity with financial crime detection tools or case management systems.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.